Customer Support Specialist

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

On-site work environment

Health benefits

Retirement savings plans

Career growth opportunities

Job summary

Placements24 is seeking a Customer Support Specialist in Mossel Bay to deliver exceptional service as the primary contact for customers. You will handle inquiries via phone, email, and in person, provide product guidance, and log each interaction in the CRM to support loyalty and satisfaction.

You will join a team that values collaboration, professional development, and a stable career path. The role emphasizes a strong customer service mindset, effective communication, and the ability to

Qualifications

• Demonstrated experience in a customer support or helpdesk role.
• Excellent written and verbal communication skills.
• Proficiency with customer relationship management (CRM) systems.

Responsibilities

• Address and resolve customer queries through phone, email, and in-person interactions.
• Provide technical assistance and product guidance to ensure customer success.
• Accurately log all customer communications and actions within the CRM.
• Identify and elevate customer issues that require further attention from specialized teams.
• Gather customer feedback to contribute to service improvement initiatives.

Skills

Customer support

Excellent communication

Problem solving

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and detail-oriented Customer Support Specialist to join their team in Mossel Bay . This role is critical in ensuring our customers receive exceptional assistance and have their needs met promptly. You will be the primary point of contact for customer inquiries, providing solutions that foster loyalty and satisfaction. We pride ourselves on a supportive office atmosphere that values collaboration and professional development, offering a stable and rewarding career opportunity in the customer service sector.

Key Responsibilities

• Address and resolve customer queries through phone, email, and in-person interactions.
• Provide technical assistance and product guidance to ensure customer success.
• Accurately log all customer communications and actions within the CRM.
• Identify and elevate customer issues that require further attention from specialized teams.
• Gather customer feedback to contribute to service improvement initiatives.

Requirements

• Demonstrated experience in a customer support or helpdesk role.
• Excellent communication skills, both written and verbal.
• Proficiency with customer relationship management (CRM) systems.
• Strong problem-solving aptitude and the ability to think critically.
• A commitment to providing outstanding customer service.

Benefits

• Competitive remuneration package.
• Opportunities for professional growth and advancement.
• On-site work environment fostering team cohesion.
• Extensive health benefits and retirement savings plans.
• A positive and empowering company culture.