Customer Experience Representative

Placements24; Mossel Bay; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Quarterly bonuses

Health benefits

Training programs

Hybrid work

Supportive team in Mossel Bay

Job summary

Placements24 is seeking a friendly Customer Experience Representative in Mossel Bay to enhance client interactions and resolve inquiries in a hybrid work setting. You will ensure every customer interaction is positive, providing tailored solutions and product education while maintaining a high standard of service.

The ideal candidate will have experience in customer-facing roles, strong listening and communication skills, and proficiency with CRM systems, with an emphasis on empathy and

Qualifications

• Experience in a customer-facing role.
• Excellent listening and communication skills.
• Proficiency with CRM systems and support software.
• Ability to empathize with customers and manage difficult situations.

Responsibilities

• Engage with customers to understand needs and provide tailored solutions.
• Address customer complaints and concerns with empathy and professionalism.
• Process orders, returns, and exchanges accurately.
• Educate customers on products and services, highlighting benefits and features.
• Gather customer feedback to identify areas for service improvement.

Skills

Customer service

Active listening

Communication

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and customer-focused Customer Experience Representative to enhance client interactions in Mossel Bay . You will be responsible for ensuring every customer interaction is positive and productive, addressing inquiries, and resolving any issues that arise. This role is vital for building brand loyalty and fostering a positive perception of the company. The successful candidate will be empathetic, resourceful, and committed to providing exceptional service within a hybrid work model.

Key Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Address customer complaints and concerns with empathy and professionalism.
• Process orders, returns, and exchanges efficiently and accurately.
• Educate customers on products and services, highlighting benefits and features.
• Gather customer feedback to identify areas for service improvement.

Requirements

• Demonstrated experience in a customer-facing role , emphasizing positive experiences.
• Excellent active listening and communication skills.
• Proficiency with CRM systems and support software.
• Ability to empathize with customers and de-escalate challenging situations.
• Adaptable to a hybrid work schedule, based in Mossel Bay .

Benefits

• Attractive salary with potential for quarterly bonuses.
• Comprehensive health and wellness benefits package.
• Training programs to enhance customer service skills.
• A supportive team environment in Mossel Bay .
• Hybrid work arrangement offering a blend of office and remote flexibility.