Customer Experience Advocate

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Training and development

Supportive work environment

Job summary

Placements24 in Mossel Bay is seeking a Customer Experience Advocate to join our client’s team. You will ensure positive customer interactions, address needs, resolve issues, and provide information to enhance overall experience.

The role focuses on delivering outstanding service, maintaining product knowledge, and collaborating with internal teams to create a seamless journey for customers in Mossel Bay.

Qualifications

• Experience in a customer-facing role (retail or service).
• Strong interpersonal and communication skills with empathy.
• Ability to handle challenging situations professionally and patiently.
• Strong organizational skills and attention to detail.
• Familiarity with basic computer systems and data entry.

Responsibilities

• Engage proactively with customers to understand needs.
• Resolve inquiries promptly to ensure satisfaction.
• Provide information about products and services.
• Gather feedback to identify service improvements.
• Maintain product knowledge to assist customers.
• Collaborate with internal teams to ensure smooth customer journey.

Skills

Customer service

Communication skills

Empathy

Problem solving

Attention to detail

Tools

Data entry

Job description

About the Role

Our client is seeking an enthusiastic Customer Experience Advocate to join their dedicated team in Mossel Bay . This role is central to ensuring every customer interaction is positive and memorable, driving customer loyalty and satisfaction. You will be responsible for addressing customer needs, resolving issues, and providing information with a focus on enhancing their overall experience. Become a key player in fostering excellent customer relations within a vibrant community in Mossel Bay .

Key Responsibilities

• Engage proactively with customers to understand their needs and expectations.
• Resolve customer inquiries and issues promptly and efficiently, ensuring satisfaction.
• Provide comprehensive information about our products and services.
• Gather customer feedback to identify areas for service improvement.
• Maintain a high level of product knowledge to assist customers effectively.
• Collaborate with internal teams to ensure a seamless customer journey.

Requirements

• Previous experience in a customer-facing role, such as customer service or retail.
• Exceptional interpersonal and communication skills, with a focus on empathy.
• Ability to handle challenging situations with professionalism and patience.
• Strong organizational skills and attention to detail.
• Familiarity with basic computer systems and data entry.
• Commitment to delivering outstanding customer experiences in Mossel Bay.

Benefits

• Competitive annual salary and performance-based incentives.
• Medical aid and retirement fund contributions.
• Opportunities for training and skill development.
• A positive and supportive work environment.
• Stable employment with a growing company.