Customer Service Agent

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Full-time on-site position

Comprehensive medical aid

Retirement fund contributions

Generous annual leave

Training and development opportunities

Friendly and supportive work环境

Job summary

Placements24 in Mossel Bay is seeking a proactive and service-oriented Customer Service Agent to join their team on-site. You will be the main contact for customers, handling inquiries, resolving complaints, and ensuring a positive experience with our products and services.

Working with a supportive team, you will maintain detailed records in the CRM, aim for first-contact resolution, and contribute to maintaining the company’s reputation for excellent service in a dynamic local setting.

Qualifications

• Minimum prior experience in customer service or call center.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with computers and CRM software.
• Ability to stay calm and professional with challenging customers.
• Strong organizational skills and attention to detail.
• Commitment to outstanding service and teamwork.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person at Mossel Bay branch.
• Provide accurate information about products, services, and policies to customers.
• Resolve customer complaints and issues efficiently and professionally, aiming for first-contact resolution.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system
• Identify and escalate priority issues or recurring problems to management for review.
• Build rapport with customers and ensure their needs are met with a high level of satisfaction.

Skills

Customer service experience

Call center experience

Communication

Interpersonal skills

Team collaboration

Tools

CRM software

Job description

Our client is looking for a proactive and service-oriented Customer Service Agent to join their team in Mossel Bay . You will be the main point of contact for customers, handling their inquiries, resolving complaints, and ensuring a positive experience with our products and services. This role is critical in fostering strong customer relationships and maintaining the company's reputation for excellent service. Working on-site, you will collaborate with a supportive team dedicated to achieving customer satisfaction goals. This is an excellent opportunity to build a career in customer service within a dynamic local setting.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person at our Mossel Bay branch.
• Provide accurate information about products, services, and policies to customers.
• Resolve customer complaints and issues efficiently and professionally, aiming for first-contact resolution.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system
• Identify and escape priority issues or recurring problems to management for review.
• Build rapport with customers and ensure their needs are met with a high level of satisfaction.

Requirements

• Previous experience in a customer service or call center environment is essential.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using computers and navigating customer support software .
• Ability to remain calm and professional when dealing with challenging customer situations.
• Strong organizational skills and attention to detail.
• A commitment to providing outstanding service and contributing to team success.

Benefits

• Competitive salary and potential for performance-based incentives.
• Full-time, on-site position at our Mossel Bay office.
• Comprehensive medical aid and retirement fund contributions.
• Generous annual leave and sick leave allowance.
• Opportunities for training and skill development in customer relations.
• A friendly and supportive work environment.