Customer Service Associate (Remote)

Placements24; Mossel Bay; Remote; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Competitive hourly wage

Overtime potential

Flexible scheduling

Health benefits

Paid training

Friendly local office

Job summary

Placements24 in Mossel Bay is seeking a friendly and reliable Customer Service Associate to join the local team. You will be the first point of contact, handling inquiries via phone and email, assisting with orders, returns, and basic issue resolution.

The role emphasizes clear communication, courteous service, and accurate record-keeping within a close-knit office environment in Mossel Bay.

Qualifications

• Excellent communication and active listening abilities.
• Proficiency with basic computer applications and data entry.
• Ability to remain calm and professional under pressure.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries via phone and email about services and products.
• Assist customers with placing orders, processing returns, and resolving basic issues.
• Provide information about company policies and procedures.
• Maintain customer records and update databases with relevant information.
• Escalate complex issues to the appropriate department for resolution.

Skills

Communication skills

Active listening

Data entry

Basic computer skills

Customer focus

Job description

About the Role

Our client is looking for a friendly and reliable Customer Service Associate to join their team in Mossel Bay . This role focuses on providing essential support and information to customers, ensuring their needs are met efficiently and courteously. You will be the first point of contact for many customers, handling a variety of inquiries and requests. This position is ideal for an individual with strong communication skills who enjoys assisting others and contributing to a positive customer experience within a local team environment.

Key Responsibilities

• Answer customer inquiries via phone and email regarding services and products.
• Assist customers with placing orders, processing returns, and resolving basic issues.
• Provide information about company policies and procedures.
• Maintain customer records and update databases with relevant information.
• Escalate complex customer issues to the appropriate department for resolution.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent communication and active listening skills.
• Proficiency in basic computer applications and data entry.
• Ability to remain calm and professional under pressure.
• A strong commitment to customer satisfaction.

Benefits

• Competitive hourly wage with potential for overtime.
• Part-time flexible scheduling options.
• Basic health benefits package available.
• Paid training provided to ensure success in the role.
• A friendly and collaborative work atmosphere within the local office.