Customer Support Officer

Placements24; East London; On-site; CAD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary + bonuses

On-site role

Health insurance & retirement benefits

Professional development

Team-oriented environment

Job summary

Placements24 is seeking a diligent Customer Support Officer to join our client in East London, Eastern Cape. You will be the primary contact for customers, delivering high-quality service and resolving inquiries to ensure a positive experience with our products and services.

As a frontline team member, you will build strong customer relationships, maintain CRM records, and collaborate with departments to deliver seamless service. A proactive, friendly, and professional demeanor is essential.

Qualifications

• Experience in a customer service role is required.
• Strong verbal and written communication with a professional demeanor.
• Proficient with computers and standard office software.
• Ability to multitask and manage time in a busy office environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in person with accuracy.
• Process customer requests, orders and applications efficiently.
• Troubleshoot and resolve customer issues, aiming for prompt solutions.
• Maintain detailed and up-to-date records of customer interactions in the CRM system.
• Collaborate with other departments to ensure seamless customer service delivery.

Skills

Customer service

Communication

Time management

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking a diligent and customer-centric Customer Support Officer to join their team in East London . In this role, you will be the primary point of contact for customers, providing high-quality service and resolving their inquiries effectively. You will contribute to building strong customer relationships and ensuring a positive experience with our products and services. This position requires a proactive individual with excellent communication skills and a commitment to customer satisfaction. You will be an integral part of a team dedicated to excellence within the scenic Eastern Cape, supporting our mission to deliver outstanding service to our clientele.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information.
• Process customer requests, orders, and applications accurately and efficiently.
• Troubleshoot and resolve customer issues, aiming for prompt and satisfactory solutions.
• Maintain detailed and up-to-date records of customer interactions in the CRM system.
• Collaborate with other departments to ensure seamless customer service delivery.

Requirements

• Previous experience in a customer service or support role is required.
• Strong verbal and written communication skills, with a friendly and professional demeanor.
• Proficiency in using computers and standard office software, including CRM systems .
• Ability to multitask, prioritize effectively, and manage time efficiently in a busy office environment.
• A patient and empathetic approach to handling customer needs and concerns.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Stable, on-site role in a key Eastern Cape business location.
• Comprehensive health insurance and retirement benefits.
• Opportunities for ongoing training and professional development.
• A supportive and team-oriented work environment.