Customer Support Officer

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Career advancement opportunities

Positive workplace culture

Job summary

Placements24 is seeking a diligent Customer Support Officer to join their Benoni team. You will respond to inquiries via phone, email, and in person, delivering accurate product information and assisting customers with problems.

The role emphasizes clear communication, empathy, and reliable CRM usage, with opportunities for career growth within a well-established company in Gauteng.

Qualifications

• Matriculation certificate or equivalent qualification.
• Previous experience in a customer support or related role is required.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Proficiency in using standard office software and customer relationship management (CRM) systems.
• Strong organizational skills and attention to detail.
• Ability to work effectively within a team and manage workload efficiently.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Assist customers with troubleshooting and resolving issues effectively.
• Maintain detailed records of customer interactions and transactions.
• Process customer requests and ensure follow-up where necessary.
• Escalate complex issues to the appropriate department or supervisor.

Skills

Communication skills

Interpersonal skills

Teamwork

Organizational skills

Education

Matriculation certificate

Equivalent qualification

Tools

CRM systems

Office software

Job description

About the Role

Our client is looking for a diligent and service-oriented Customer Support Officer to join their team based in Benoni . This role is essential for providing reliable assistance and information to our client's customer base. You will handle a range of customer inquiries, resolve issues efficiently, and ensure a positive experience with the company. This position is ideal for individuals who are passionate about helping others and thrive in a structured, team-oriented office environment within the vibrant Gauteng region.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Assist customers with troubleshooting and resolving issues effectively.
• Maintain detailed records of customer interactions and transactions.
• Process customer requests and ensure follow-up where necessary.
• Escalate complex issues to the appropriate department or supervisor.

Requirements

• Matriculation certificate or equivalent qualification.
• Previous experience in a customer support or related role is required.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Proficiency in using standard office software and customer relationship management (CRM) systems.
• Strong organizational skills and attention to detail.
• Ability to work effectively within a team and manage workload efficiently.

Benefits

• Competitive salary with regular reviews.
• On-the-job training and ongoing support.
• Opportunity to work in a well-established company in Benoni .
• A positive and collaborative workplace culture.
• Potential for career advancement within the customer service department.