Customer Support Officer

Placements24; Sandton; On-site; ZAR 156,000 - 234,000; Full time

Benefits offered by this job

Bonuses

Medical aid

Training programs

Career growth

Job summary

Placements24 in Sandton is seeking a dedicated Customer Support Officer to be the first point of contact for clients. You will address inquiries, resolve issues, and ensure seamless service delivery in a busy, customer-focused team.

The role emphasizes excellent communication, empathy, and problem-solving in a professional setting with opportunities for growth and development within the customer service department.

Qualifications

• Previous experience in a customer support or similar client-facing role is highly preferred.
• Excellent verbal and written communication skills, with a patient and empathetic approach.
• Strong ability to listen actively and solve problems effectively.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A professional demeanor and a commitment to delivering outstanding service.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information.
• Resolve customer complaints and issues by investigating problems and recommending appropriate solutions.
• Process customer transactions, orders, and requests accurately and efficiently.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken.
• Escalate complex issues to supervisors or relevant departments when necessary, ensuring timely follow-up.
• Contribute to team objectives by achieving performance goals related to customer satisfaction and resolution times.

Skills

Communication skills

CRM software

Multitasking

Time management

Problem solving

Empathy

Tools

CRM software

Job description

About the Role

Our client is searching for a dedicated and service-oriented Customer Support Officer to join their bustling team in the heart of Sandton . This role is essential for delivering exceptional support to clients, addressing their inquiries, and resolving issues with professionalism and efficiency. You will be the first point of contact for many customers, playing a crucial role in shaping their experience and fostering loyalty. This is a great opportunity to advance your career in customer service within a reputable organization that values client satisfaction and employee growth.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information.
• Resolve customer complaints and issues by investigating problems and recommending appropriate solutions.
• Process customer transactions, orders, and requests accurately and efficiently.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken.
• Escalate complex issues to supervisors or relevant departments when necessary, ensuring timely follow-up.
• Contribute to team objectives by achieving performance goals related to customer satisfaction and resolution times.

Requirements

• Previous experience in a customer support or similar client-facing role is highly preferred.
• Excellent verbal and written communication skills, with a patient and empathetic approach.
• Strong ability to listen actively and solve problems effectively.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A professional demeanor and a commitment to delivering outstanding service.

Benefits

• Competitive salary with opportunities for performance bonuses.
• Comprehensive benefits package including medical aid.
• Structured training and development programs to enhance skills.
• A dynamic and collaborative work environment located in Sandton .
• Potential for career advancement within the customer service department.