Customer Service Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work options

Performance incentives

Training programs

Employee discount

Supportive team

Job summary

Placements24 is seeking a dedicated Customer Service Specialist in Benoni to manage inquiries and deliver exceptional support for retailers. The role emphasizes problem solving, effective communication, and maintaining customer loyalty through timely resolutions.

You will handle inquiries by phone, email, and in-person, process returns and exchanges, and keep accurate CRM records. The position offers hybrid work and ongoing training within a collaborative team.

Qualifications

• Experience in a customer service or support role, preferably in retail.
• Excellent communication, listening, and problem-solving skills.
• Familiarity with CRM software and ticketing systems.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Resolve customer complaints and issues promptly and effectively, aiming for first-contact resolution.
• Provide detailed product information and support to customers.
• Process returns, exchanges, and order adjustments accurately.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify trends in customer inquiries and feedback to suggest service improvements.

Skills

Communication

Problem solving

CRM proficiency

Customer service

Tools

CRM software

Job description

Our client is seeking a dedicated and empathetic Customer Service Specialist to manage customer inquiries and provide exceptional support for their retail operations in Benoni . This role is crucial in maintaining customer loyalty and enhancing brand reputation through effective problem-solving and communication. The ideal candidate will be a strong communicator, adept at handling diverse customer needs, and committed to delivering positive resolutions. You will be a key point of contact, representing the company's values and commitment to service excellence.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Resolve customer complaints and issues promptly and effectively, aiming for first-contact resolution.
• Provide detailed product information and support to customers.
• Process returns, exchanges, and order adjustments accurately.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify trends in customer inquiries and feedback to suggest service improvements.

Requirements

• Proven experience in a customer service or support role, preferably in retail.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with customer relationship management (CRM) software and ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Familiarity with the retail product range offered by the client is a plus.

Benefits

• Competitive annual salary and potential performance incentives.
• Opportunities for flexible and hybrid working arrangements.
• Comprehensive training programs to enhance customer service skills.
• Employee discount on merchandise sold in Benoni .
• A supportive team environment focused on professional growth.