Customer Service Associate

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work schedule

Comprehensive health benefits

Career growth opportunities

Training and development

Job summary

Placements24 in Benoni is seeking a Customer Service Associate to deliver exceptional service and support to customers, handling inquiries and resolving issues to ensure a positive brand experience. The role blends in-office collaboration with remote flexibility.

The ideal candidate will have strong communication skills, CRM proficiency, and the ability to multitask in a fast-paced environment, with opportunities for training and career growth.

Qualifications

• Previous customer service experience is desirable.
• Excellent communication skills, both verbal and written.
• Ability to remain calm and professional under pressure.
• Proficiency in using CRM software and standard office applications.
• Strong organizational skills and ability to multitask.

Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and concerns with empathy and efficiency.
• Process transactions and update customer account information.
• Gather customer feedback and report any recurring issues.

Skills

Customer service experience

Excellent communication

Calm under pressure

Organizational skills

Tools

CRM software

Office applications

Job description

About the Role

Our client is looking for an energetic and customer-oriented Customer Service Associate to join their team in Benoni . This role focuses on delivering exceptional service and support to our valued customers, addressing their needs efficiently and professionally. You will be a key contact point, handling inquiries, resolving issues, and ensuring a positive brand experience. This hybrid role combines in-office collaboration with remote flexibility, supporting a team committed to client satisfaction and continuous improvement in service delivery.

Key Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and concerns with empathy and efficiency.
• Process transactions and update customer account information.
• Gather customer feedback and report any recurring issues.

Requirements

• Previous customer service experience is highly desirable.
• Excellent communication skills, both verbal and written.
• Ability to remain calm and professional under pressure.
• Proficiency in using CRM software and standard office applications.
• Strong organizational skills and ability to multitask.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work schedule for work-life balance.
• Comprehensive benefits package including health insurance.
• Opportunities for training and career growth. A dynamic and supportive team culture.