Customer Service Coordinator

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Comprehensive health benefits

Retirement plan

Professional growth opportunities

Job summary

Placements24 is seeking a highly organized Customer Service Coordinator to support operations in Benoni. You will coordinate with departments to resolve client issues, maintain service standards, and enhance customer satisfaction in a hybrid work setting.

The ideal candidate is proactive, detail-oriented, and excels in communication and coordination across teams, with experience in CRM systems and office software.

Qualifications

• High school diploma or equivalent; a diploma or degree in a related field is preferred.
• Proven experience in customer service coordination or a similar administrative support role.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and the Microsoft Office Suite.
• A proactive approach to problem-solving and service excellence.

Responsibilities

• Coordinate customer service activities and manage incoming support requests.
• Liaise between customers and internal teams to ensure timely issue resolution.
• Maintain customer records and update service information in the CRM system.
• Track service level agreements (SLAs) and performance metrics.
• Assist in developing and implementing customer service policies and procedures.
• Provide administrative support to the customer service team as needed.

Skills

Customer service coordination

Organizational skills

Communication skills

Education

High school diploma or equivalent

Diploma or degree in related field preferred

Tools

CRM software

Microsoft Office Suite

Job description

About the Role

Our client is seeking a highly organized Customer Service Coordinator to support their operations in Benoni . This role is pivotal in ensuring seamless customer interactions and managing the flow of service requests. You will coordinate with various departments to resolve client issues, maintain service standards, and enhance overall customer satisfaction. The ideal candidate is proactive, detail-oriented, and possesses excellent communication and coordination skills, thriving in a hybrid work environment that fosters both independent work and team collaboration.

Key Responsibilities

• Coordinate customer service activities and manage incoming support requests.
• Liaise between customers and internal teams to ensure timely issue resolution.
• Maintain customer records and update service information in the CRM system.
• Track service level agreements (SLAs) and performance metrics.
• Assist in developing and implementing customer service policies and procedures.
• Provide administrative support to the customer service team as needed.

Requirements

• High school diploma or equivalent; a diploma or degree in a related field is preferred.
• Proven experience in customer service coordination or a similar administrative support role.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and the Microsoft Office Suite.
• A proactive approach to problem-solving and a dedication to service excellence.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement providing flexibility.
• Comprehensive health benefits and retirement plan.
• Opportunities for professional growth and development.
• A dynamic team environment in Benoni fostering collaboration.