Customer Care Agent

Placements24; Pretoria; Hybrid; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Hybrid work model

Incentives

Medical coverage

Pension fund

Team engagement

Job summary

Placements24 in Pretoria is hiring a friendly Customer Care Agent to support customers via calls, email and chat. You will resolve inquiries, log interactions, and help build customer satisfaction in a busy center.

The role requires a high school diploma, some college coursework is preferred, and experience in customer service. A hybrid work arrangement and medical/pension benefits are included.

Qualifications

• High school diploma or equivalent required; some college coursework is preferred.
• Demonstrable experience in a customer service or call center role.
• Excellent phone etiquette and active listening skills.
• Basic computer proficiency and familiarity with CRM systems.
• A positive attitude and the ability to adapt to changing customer needs.

Responsibilities

• Handle inbound customer calls, emails, and chat messages, providing accurate and efficient support.
• Resolve customer issues effectively, aiming for first-contact resolution whenever possible.
• Maintain detailed records of customer interactions and transactions in the company's database.
• Identify and escalate priority issues or recurring problems to management.
• Contribute to team efforts by accomplishing related results as needed.

Skills

Customer service

Active listening

Phone etiquette

CRM familiarity

Communication

Education

High school diploma

Some college coursework

Tools

CRM systems

Job description

About the Role

Our client is seeking a friendly and professional Customer Care Agent to join their busy support center in Pretoria . This role involves handling customer inquiries, resolving complaints, and providing information about our client's products and services. You will be instrumental in maintaining high levels of customer satisfaction and loyalty. This opportunity is ideal for individuals passionate about helping others and seeking to build a career in customer service within a reputable organization in the Gauteng province.

Key Responsibilities

• Handle inbound customer calls, emails, and chat messages, providing accurate and efficient support.
• Resolve customer issues effectively, aiming for first-contact resolution whenever possible.
• Maintain detailed records of customer interactions and transactions in the company's database.
• Identify and escape priority issues or recurring problems to management.
• Contribute to team efforts by accomplishing related results as needed.

Requirements

• High school diploma or equivalent required; some college coursework is preferred.
• Demonstrable experience in a customer service or call center role.
• Excellent phone etiquette and active listening skills.
• Basic computer proficiency and familiarity with CRM systems.
• A positive attitude and the ability to adapt to changing customer needs.

Benefits

• Attractive monthly remuneration and potential incentives.
• Hybrid work model offering flexibility between home and office.
• Standard employee benefits including medical coverage and pension fund.
• Opportunities for skill development and advancement within the customer service department.
• A team-oriented atmosphere with regular employee engagement activities.