Customer Support Agent - Soweto

Placements24; Soweto; On-site; ZAR 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Supportive team environment

Skill development opportunities

Bonuses potential

Job summary

Placements24 in Soweto seeks a proactive Customer Support Agent to join our local team. You will handle inquiries, provide product information, and aim to deliver outstanding service to our diverse customer base.

Responsibilities include responding to calls and emails, resolving issues, documenting interactions, and escalating complex cases. A high school diploma and good communication are required; training will be provided.

Qualifications

• Prior experience in customer service or support preferred.
• Strong communication and active listening skills.
• Basic computer proficiency and ability to navigate support software.

Responsibilities

• Respond promptly and courteously to customer inquiries via phone and email.
• Assist customers with product information, order status, and service-related questions.
• Resolve customer complaints and issues effectively and empathetically.
• Document customer interactions and outcomes accurately in the support system.
• Escalate complex issues to the appropriate department for resolution.
• Strive to meet and exceed customer service performance metrics.

Skills

Communication skills

Active listening

Customer service

Computer literacy

Organizational skills

Education

High school diploma

Job description

About the Role

Our client is seeking an energetic and reliable Customer Support Agent to join their team in Soweto. This role is essential for providing day-to-day assistance to our diverse customer base, resolving inquiries, and ensuring satisfaction with our services. You will be the first point of contact, embodying our company's commitment to excellent service. Join a dedicated team in Gauteng and contribute to building strong customer relationships within the local community.

Key Responsibilities

• Respond promptly and courteously to customer inquiries via phone and email.
• Assist customers with product information, order status, and service-related questions.
• Resolve customer complaints and issues effectively and empathetically.
• Document customer interactions and outcomes accurately in the support system.
• Escalate complex issues to the appropriate department for resolution.
• Strive to meet and exceed customer service performance metrics.

Requirements

• Previous experience in a customer service or support role is preferred.
• Strong communication and active listening skills.
• Ability to remain patient and professional, even in challenging situations.
• Basic computer proficiency and ability to navigate support software.
• Good organizational skills and attention to detail.
• High school diploma or equivalent.

Benefits

• Competitive salary of R24,000 per annum.
• Comprehensive training on products and services.
• Supportive team environment focused on customer satisfaction.
• Opportunities for skill development within the customer service field.
• Regular performance reviews with potential for bonuses.