Customer Service Representative

Placements24; Randburg; On-site; ZAR 55,000 - 83,000; Full time

Benefits offered by this job

Competitive hourly wage

Health insurance

Training and skill development

Supportive team environment in Randurg

Employee discounts on store products

Job summary

Placements24 in Randburg is seeking a dedicated Customer Service Representative to join our team. You will be the first line of contact for customers across phone, email, and in-person interactions, providing prompt, courteous support and information about products and services.

The role requires excellent communication, a patient demeanor, basic CRM skills, and the ability to multitask in a busy retail environment.

Qualifications

• Experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Calm under pressure with problem-solving ability.
• Proficiency with CRM software and basic computer applications.
• Ability to multitask in a busy retail environment.
• Friendly, patient disposition and willingness to help customers.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding products, services, and orders.
• Resolve customer complaints and issues effectively and efficiently, escalating when necessary.
• Provide information on product features, pricing, and availability.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Contribute to a positive customer experience by demonstrating empathy and professionalism.

Skills

Excellent communication

Patient demeanor

CRM software

Multitasking

Time management

Retail environment

Tools

CRM software

Job description

About the Role

Our client is searching for a dedicated and friendly Customer Service Representative to join their team in Randburg . This role is central to ensuring customer satisfaction by providing prompt, efficient, and courteous support across various communication channels. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. The ideal candidate possesses excellent communication skills, a patient demeanor, and a commitment to delivering outstanding service in a fast-paced retail support setting.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding products, services, and orders.
• Resolve customer complaints and issues effectively and efficiently, escalating when necessary.
• Provide information on product features, pricing, and availability.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Contribute to a positive customer experience by demonstrating empathy and professionalism.

Requirements

• Previous experience in a customer service or client support role, preferably in retail.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in using CRM software and basic computer applications.
• Ability to multitask and manage time effectively in a busy environment.
• A friendly and patient disposition with a genuine desire to help customers.

Benefits

• Competitive hourly wage and potential for performance incentives.
• Comprehensive benefits package including health insurance.
• Opportunities for training and skill development in customer relations.
• A supportive and team-oriented work environment in Randburg .
• Employee discounts on store products.