Customer Experience Agent - Randburg

Placements24; Randburg; On-site; ZAR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Placements24 in Randburg, Gauteng, is seeking a Customer Experience Agent to enhance interactions with our clients.

You will address customer needs, resolve issues, and provide information with professionalism and empathy, contributing to loyalty and satisfaction.

Experience in customer service, strong communication, and the ability to handle stressful situations are essential; CRM familiarity is a plus.

Qualifications

• Experience in customer service or related field.
• Excellent communication, listening, and interpersonal skills.
• Ability to handle stressful situations with patience and professionalism.
• Familiarity with CRM systems is an advantage.
• High school diploma or equivalent.

Responsibilities

• Engage with customers across various touchpoints to provide support and information.
• Proactively identify and address customer concerns to ensure satisfaction.
• Handle inquiries, complaints, and feedback with professionalism and efficiency.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with internal departments to resolve complex customer issues.
• Contribute to service improvement initiatives based on customer feedback.

Skills

Communication skills

Interpersonal skills

Patience under pressure

Customer service experience

Education

High school diploma

Tools

CRM systems

Job description

About the Role

Our client is seeking a dedicated Customer Experience Agent to enhance our client interactions in Randburg . This role is central to ensuring that every customer has a positive and memorable experience with our brand. You will be responsible for addressing customer needs, resolving issues, and providing information with professionalism and empathy. Join a vibrant team in Gauteng and play a key role in shaping customer loyalty and satisfaction.

Key Responsibilities

• Engage with customers across various touchpoints to provide support and information.
• Proactively identify and address customer concerns to ensure satisfaction.
• Handle inquiries, complaints, and feedback with professionalism and efficiency.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with internal departments to resolve complex customer issues.
• Contribute to service improvement initiatives based on customer feedback.

Requirements

• Proven experience in customer service, hospitality, or a related field.
• Excellent communication, listening, and interpersonal skills.
• A strong commitment to delivering exceptional customer experiences.
• Ability to handle stressful situations with patience and professionalism.
• Familiarity with CRM systems is an advantage.
• High school diploma or equivalent; relevant certifications are a plus.

Benefits

• Competitive salary of R28,000 per annum.
• Opportunities for professional development and career advancement.
• A positive and supportive team environment in Randburg .
• Exposure to various aspects of customer relationship management.
• Employee discount programs and wellness initiatives.