Junior Telecoms Support Agent

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Training program

Career progression

Supportive environment

Employee discounts

Job summary

Placements24 in Soweto is seeking a Junior Telecoms Support Agent to join its customer service team. In this entry-level role you will handle customer inquiries, assist with basic troubleshooting, and provide clear information about services to ensure satisfaction.

You should have matriculation and strong communication, with a keen interest in telecommunications technology. The position includes a comprehensive training program, career progression opportunities, and a supportive work environment

Qualifications

• Matriculation or equivalent required.
• Call center or customer service experience is a plus but not required.
• Interest in telecommunications technology and willingness to learn.
• Excellent verbal communication and active listening skills.
• Proficient with computers and basic software.

Responsibilities

• Respond to customer inquiries via phone and email about billing and service information.
• Provide basic troubleshooting for common telecom issues.
• Guide customers through account setup and service activation.
• Document interactions accurately in the CRM system.
• Escalate complex issues to senior staff when needed.

Skills

Customer service

Active listening

Communication skills

Tech-savvy

Education

Matriculation

Tools

CRM software

Job description

About the Role

Our client, a growing telecommunications company serving the Soweto community, is looking for an enthusiastic Junior Telecoms Support Agent to join their customer service team. This entry-level position is perfect for individuals eager to start a career in the fast-paced telecom industry. You will be responsible for handling customer inquiries, assisting with basic troubleshooting, and providing information about services. A passion for technology, strong communication skills, and a commitment to customer satisfaction are essential for success in this role within the vibrant Soweto area.

Key Responsibilities

• Respond to customer inquiries regarding billing, service inquiries, and general information via phone and email.
• Provide basic troubleshooting assistance for common telecom service issues (e.g., internet connectivity, phone service).
• Guide customers through account setup and service activation processes.
• Document customer interactions and issues accurately in the company's CRM system.
• Escalate complex issues to senior support staff when necessary.

Requirements

• Matriculation or equivalent qualification is required.
• Previous experience in customer service or a call center environment is advantageous, but not essential.
• A keen interest in telecommunications technology and a willingness to learn.
• Excellent verbal communication and active listening skills.
• Proficiency in using computers and basic software applications.

Benefits

• Competitive starting salary.
• Comprehensive training program to build foundational telecom knowledge.
• Opportunities for career progression within customer support and other departments.
• Positive and supportive work environment in Soweto .
• Employee discounts on company services.