Retail Customer Service Representative

Placements24; Soweto; On-site; ZAR 100,000 - 134,000; Full time

Benefits offered by this job

Competitive wage

Incentives

Employee discounts

Training programs

Team environment

Growth opportunities

Job summary

Placements24 is seeking a friendly Retail Customer Service Representative to join their Soweto store, helping customers with information and creating a welcoming shopping experience. You will handle inquiries, resolve issues, and process sales, returns, and exchanges using the POS system, while keeping the checkout and store area clean and organized.

Benefits include a competitive wage, employee discounts, training programs, a collaborative team environment, and growth opportunities.

Qualifications

• Experience in a customer service or retail environment is preferred.
• Excellent communication, listening, and interpersonal skills.
• Patient, friendly, and helpful attitude toward customers.
• Ability to handle stressful situations calmly and effectively.
• Proficiency with POS systems and cash handling.
• Flexibility to work weekends and holidays as required.

Responsibilities

• Greet customers and assist with needs, providing product information and support.
• Handle inquiries and resolve complaints professionally and empathetically.
• Process sales, returns, and exchanges accurately using the POS system.
• Keep checkout area clean and organized.
• Restock merchandise and assist with visual merchandising as needed.
• Build rapport with customers to encourage loyalty and repeat business.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Cash handling

POS proficiency

Flexibility (weekends)

Tools

POS systems

Job description

About the Role

Our client is looking for a dedicated and friendly Retail Customer Service Representative to join their team in Soweto . This role is central to ensuring a positive and supportive experience for every customer who interacts with the store. You will handle customer inquiries, resolve issues efficiently, and process transactions with accuracy and care. The ideal candidate is passionate about delivering excellent service, enjoys interacting with people, and contributes to a welcoming store atmosphere.

Key Responsibilities

• Greet customers warmly and assist them with their needs, providing product information and support.
• Handle customer inquiries and resolve complaints professionally and empathetically.
• Process sales transactions, returns, and exchanges accurately using the point-of-sale (POS) system.
• Maintain a clean and organized store environment, including the checkout area.
• Restock merchandise and assist with visual merchandising as needed.
• Build rapport with customers to foster loyalty and encourage repeat business.

Requirements

• Previous experience in a customer service or retail environment is preferred.
• Excellent communication, listening, and interpersonal skills.
• A patient, friendly, and helpful attitude towards customers.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using POS systems and handling cash transactions.
• Flexibility to work various shifts, including weekends and holidays, as required by store operations.

Benefits

• Competitive wage and potential for performance-based incentives.
• Employee discounts on store products.
• Training programs to enhance customer service skills.
• A positive and collaborative team environment.
• Opportunities for growth within the retail sector.