Customer Support Agent — Growth, Training & Bonuses

Placements24; Soweto; On-site; ZAR 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Supportive team environment

Skill development opportunities

Bonuses potential

Job summary

Placements24 in Soweto seeks a proactive Customer Support Agent to join our local team. You will handle inquiries, provide product information, and aim to deliver outstanding service to our diverse customer base.

Responsibilities include responding to calls and emails, resolving issues, documenting interactions, and escalating complex cases. A high school diploma and good communication are required; training will be provided.

Qualifications

• Prior experience in customer service or support preferred.
• Strong communication and active listening skills.
• Basic computer proficiency and ability to navigate support software.

Responsibilities

• Respond promptly and courteously to customer inquiries via phone and email.
• Assist customers with product information, order status, and service-related questions.
• Resolve customer complaints and issues effectively and empathetically.
• Document customer interactions and outcomes accurately in the support system.
• Escalate complex issues to the appropriate department for resolution.
• Strive to meet and exceed customer service performance metrics.

Skills

Communication skills

Active listening

Customer service

Computer literacy

Organizational skills

Education

High school diploma

Job description

Placements24 in Soweto seeks a proactive Customer Support Agent to join our local team. You will handle inquiries, provide product information, and aim to deliver outstanding service to our diverse customer base.

Responsibilities include responding to calls and emails, resolving issues, documenting interactions, and escalating complex cases. A high school diploma and good communication are required; training will be provided.