Customer Service Specialist

Placements24; Soweto; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

On-the-job training

Collaborative team atmosphere

Job summary

Placements24 in Soweto is seeking a customer service specialist to be the primary contact for customers, resolving inquiries and ensuring a positive brand experience.

You will handle calls, emails, and live chat, maintain CRM records, and contribute to customer satisfaction and retention from our Soweto office.

Qualifications

• Previous experience in a customer service role or similar field.
• Strong communication and active listening skills.
• Ability to empathize with customers and remain patient under pressure.
• Familiarity with CRM software and helpdesk ticketing systems.
• Commitment to delivering high-quality service from our Soweto office.

Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues, escalating when necessary to ensure satisfaction.
• Process orders, forms, applications, and requests accurately.
• Maintain up-to-date customer records in the CRM system.

Skills

Customer service experience

Communication skills

Active listening

CRM software

Empathy

Tools

CRM software

Helpdesk ticketing systems

Job description

About the Role

Our client is looking for a dedicated and detail-oriented Customer Service Specialist to join their team in Soweto . You will be the primary contact for customers, providing essential support, resolving inquiries, and ensuring a positive brand experience. This role is fundamental to our client's commitment to customer satisfaction and retention. You will work within a supportive team environment focused on delivering excellent service from our Soweto location, contributing to the company's success through exceptional client interactions.

Key Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries promptly and professionally.


• Provide accurate information about products, services, and company policies.


• Resolve customer complaints and issues, escalating when necessary to ensure satisfaction.


• Process orders, forms, applications, and requests accurately.


• Maintain up-to-date customer records in the CRM system.

Requirements

• Previous experience in a customer service role or similar field.


• Strong communication and active listening skills.


• Ability to empathize with customers and remain patient under pressure.


• Familiarity with CRM software and helpdesk ticketing systems.


• Commitment to delivering high-quality service from our Soweto office.

Benefits

• Competitive monthly remuneration and potential for performance bonuses.


• Medical aid and retirement fund contributions.


• Opportunities for on-the-job training and skill enhancement.


• A positive and collaborative team atmosphere.


• Stable employment with a respected company in Soweto .