Customer Support Agent

Placements24; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Annual increases

Health and retirement benefits

On-site facilities

Training & development

Employee recognition programs

Job summary

Placements24 is seeking a personable Customer Support Agent to join their Centurion office. You will handle inbound calls and emails, provide product information, and help resolve issues to ensure positive customer experiences.

This role offers a stable environment with growth opportunities, on-site facilities, and ongoing training within a supportive team.

Qualifications

• High school diploma or equivalent required; post-secondary education is an advantage.
• Previous experience in a customer service or call center role is essential.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to remain calm and professional under pressure.
• Good listening skills and a patient, empathetic approach.

Responsibilities

• Handle inbound customer calls and emails, providing clear and concise information.
• Assist customers with product inquiries, service requests and general support needs.
• Resolve complaints and issues effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the database.
• Collaborate with other departments to resolve customer issues promptly.
• Contribute to team efforts by achieving individual and team performance goals.

Skills

Customer service

Call center

MS Office

CRM systems

Communication skills

Empathy

Listening

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

About the Role

Our client is looking for a personable and efficient Customer Support Agent to join their team based in the office in Centurion. This role is essential for providing front-line assistance to our valued customers, addressing inquiries, and ensuring a smooth and positive interaction with our services. You will be part of a dedicated team that prides itself on delivering exceptional service and fostering strong customer relationships. This position offers a stable work environment with opportunities for growth and development within the company.

Key Responsibilities

• Handle inbound customer calls and emails, providing clear and concise information.
• Assist customers with product inquiries, service requests and general support needs.
• Resolve complaints and issues effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the database.
• Collaborate with other departments to resolve customer issues promptly.
• Contribute to team efforts by achieving individual and team performance goals.

Requirements

• High school diploma or equivalent required; post-secondary education is an advantage.
• Previous experience in a customer service or call center role is essential.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to remain calm and professional under pressure.
• Good listening skills and a patient, empathetic approach.

Benefits

• Attractive annual salary with potential for annual increases.
• Comprehensive health and retirement benefits package.
• On-site work environment with modern facilities.
• Regular training sessions and professional development opportunities.
• A supportive team atmosphere and employee recognition programs.