Customer Support Specialist

Placements24; Paarl; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Professional development

On-site work

Medical benefits

Retirement benefits

Company culture

Job summary

Placements24 in Paarl is seeking a proactive Customer Support Specialist to join our dedicated team. You will handle inquiries via phone, email, and chat, ensuring a positive experience for every client.

This role offers opportunities for professional development in a collaborative office, with emphasis on documenting interactions in CRM, resolving issues efficiently, and collaborating with other departments. Competitive salary and benefits accompany a stable career path and supportive culture.

Qualifications

• Proven experience in a customer service or helpdesk capacity.
• Excellent verbal and written communication skills.
• Proficiency with customer support software and ticketing systems.
• Strong analytical and problem-solving abilities.

Responsibilities

• Handle incoming customer support requests via phone, email, and chat.
• Diagnose and resolve customer issues with clear, actionable solutions.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with other departments to ensure swift resolution of complex issues.
• Identify customer needs and provide relevant product or service information.

Skills

Customer service

Verbal communication

Written communication

CRM software

Ticketing systems

Analytical thinking

Problem solving

Attention to detail

Customer experience

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is seeking a proactive and diligent Customer Support Specialist to join their dedicated team in Paarl . This role is crucial for maintaining high standards of customer satisfaction by providing expert assistance and resolving inquiries efficiently. You will serve as a key point of contact, ensuring a positive and seamless experience for all clients. The position is situated in a collaborative office setting that values employee growth and contribution, offering a stable career path within the customer service industry.

Key Responsibilities

• Handle incoming customer support requests via phone, email, and chat.
• Diagnose and resolve customer issues, providing clear and actionable solutions.
• Accurately document customer interactions and case resolutions in the CRM system.
• Collaborate with other departments to ensure swift resolution of complex customer problems.
• Proactively identify customer needs and provide appropriate product or service information.

Requirements

• Proven experience in a customer service or helpdesk capacity.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Proficiency in utilizing customer support software and ticketing systems.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• A commitment to delivering exceptional customer experiences.

Benefits

• Competitive salary and regular performance reviews.
• Opportunities for professional development and skills training.
• On-site work environment with team collaboration.
• Comprehensive medical and retirement benefits.
• A supportive and engaging company culture.