Client Service Agent

Placements24; Centurion; On-site; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Annual bonuses

On-site facilities

Health benefits

Training opportunities

Team culture

Job summary

Placements24 seeks a Client Service Agent to join the Centurion office. You will be the go-to person for client needs, resolving inquiries efficiently and ensuring satisfaction with our services.

You will work with a collaborative team in a professional office environment, delivering outstanding customer experiences and contributing to our reputation for client-relations excellence.

Qualifications

• Experience in a client-facing role, delivering excellent service.
• Strong communication and active listening abilities.
• Proficiency with CRM software and standard office tools.
• Ability to work well in a team and follow procedures.

Responsibilities

• Manage and resolve client inquiries and complaints with professionalism and efficiency.
• Provide information on products, services, and policies to clients.
• Maintain accurate client records and update account information as needed.
• Process service requests and follow up to ensure client satisfaction.
• Build and nurture positive client relationships through high-quality interactions.

Skills

Client communication

CRM proficiency

Team collaboration

Organizational skills

Job description

About the Role

Our client is looking for an engaging Client Service Agent to join their dedicated team in Centurion . This role is central to providing top-tier support and building strong relationships with clients. You will be the go-to person for client needs, resolving inquiries efficiently and ensuring their satisfaction with our services. This position offers the chance to work within a professional, office-based environment alongside a collaborative team, focusing on delivering outstanding customer experiences and contributing to the company's reputation for excellence in client relations and operational efficiency.

Key Responsibilities

• Manage and resolve client inquiries and complaints with professionalism and efficiency.
• Provide comprehensive information regarding products, services, and policies.
• Maintain accurate client records and update account information as needed.
• Process service requests and follow up to ensure client satisfaction.
• Build and nurture positive client relationships through consistent, high-quality interactions.

Requirements

• Demonstrated experience in a client-facing role, such as customer service or account management.
• Excellent communication and active listening skills.
• Proficiency in using CRM software and standard office applications.
• Ability to work effectively within a team and follow established procedures.
• Strong organizational skills and attention to detail are essential.

Benefits

• Attractive salary and potential for annual bonuses.
• On-site work environment with modern facilities.
• Comprehensive health and wellness benefits package.
• Opportunities for professional training and career growth.
• A positive and supportive team culture.