Customer Support Representative

Placements24; Durban; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Training and development

Job summary

Placements24 in Durban is seeking a Customer Support Representative to deliver outstanding service to a diverse client base. You will handle inquiries, troubleshoot issues, and log interactions in our support system, collaborating with colleagues to resolve problems.

Ideal candidates have customer service experience, excellent communication, and a proactive, team-oriented attitude. This on-site role offers training and career progression in a central Durban location.

Qualifications

• Experience in customer service or call center environment.
• Proficiency with MS Office and CRM systems.
• Strong verbal and written communication skills.

Responsibilities

• Handle inbound customer calls and emails, providing information and resolving queries efficiently.
• Troubleshoot customer issues related to products and services, offering clear solutions.
• Accurately log all customer interactions and resolutions in the company's support system.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Educate customers on product features and benefits to enhance their experience.
• Adhere to service level agreements and company policies in all interactions.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Multitasking

Patience

Education

Grade 12

Tools

MS Office

CRM systems

Job description

About the Role

Our client is seeking a vibrant and customer-focused Customer Support Representative to join their bustling office in Durban . As a key member of the service team, you will be responsible for delivering outstanding support and building positive relationships with our diverse clientele. Your role will involve understanding customer needs, resolving issues effectively, and ensuring a seamless service experience. This position is ideal for an individual who thrives in a team-oriented, in-person environment and is passionate about contributing to a company known for its excellent customer care and commitment to its employees.

Key Responsibilities

• Handle inbound customer calls and emails, providing information and resolving queries efficiently.
• Troubleshoot customer issues related to products and services, offering clear solutions.
• Accurately log all customer interactions and resolutions in the company's support system.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Educate customers on product features and benefits to enhance their experience.
• Adhere to service level agreements and company policies in all interactions.

Requirements

• Previous experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Proficiency in standard office software and ability to learn new systems quickly.
• A positive attitude, patience, and a strong desire to help others.
• Ability to work effectively within a team and manage multiple tasks simultaneously.
• Grade 12 or equivalent qualification required.

Benefits

• Competitive salary package with regular reviews.
• Medical aid and provident fund benefits.
• A stable, supportive work environment located centrally in Durban .
• Training and development programs to enhance your skills.
• Opportunities for career progression within the company.