Customer Support Representative - On-site

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

On-site in Bloemfontein

Medical aid & retirement contributions

Paid training & development

Team social events

Job summary

Placements24 in Bloemfontein is seeking a Customer Support Representative to join our on-site team. You will handle calls, emails, and chats, provide accurate information, and resolve issues to ensure a positive customer experience.

The role requires excellent communication, active listening, problem-solving skills, and the ability to learn quickly while utilizing CRM tools. An on-site position supports in-person collaboration and service excellence.

Qualifications

• Proven experience in a customer support or call center role.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in using customer relationship management (CRM) software.
• Ability to learn new products and services quickly.
• High school diploma or equivalent qualification.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries promptly and efficiently.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Document customer interactions and feedback meticulously.
• Process customer requests, orders, and returns accurately.
• Contribute to a positive team environment and share best practices.

Skills

Communication

Active listening

Problem-solving

Learning agility

Education

High school diploma or equivalent

Tools

CRM software

Job description

Our client seeks a friendly and reliable Customer Support Representative to join their team in Bloemfontein . This on-site role is crucial for providing exceptional service and support to our valued customers. You will be the voice of the company, assisting customers with inquiries, resolving issues, and ensuring a positive experience. This position is suited for an individual with strong communication skills, a patient demeanor, and a commitment to customer satisfaction, working within a vibrant office environment.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries promptly and efficiently.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Document customer interactions and feedback meticulously.
• Process customer requests, orders, and returns accurately.
• Contribute to a positive team environment and share best practices.

Requirements

• Proven experience in a customer support or call center role.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in using customer relationship management (CRM) software.
• Ability to learn new products and services quickly.
• High school diploma or equivalent qualification.

Benefits

• Competitive annual salary and potential for overtime pay.
• On-site position located in Bloemfontein with convenient access.
• Comprehensive medical aid and retirement fund contributions.
• Paid training and ongoing professional development opportunities.
• A supportive team environment with regular social events.