Customer Support Agent

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Hybrid work arrangement

Health and wellness benefits

Career growth

Collaborative environment

Job summary

Placements24 in Vereeniging is seeking a driven Customer Support Agent to join our hybrid team. You will handle inquiries via phone, email, and live chat, document interactions in the CRM, and guide customers to the best solutions while maintaining a friendly, professional approach.

The role emphasizes multitasking, active listening, and problem-solving, with opportunities for bonuses and career growth in a collaborative work environment located in Vereeniging.

Qualifications

• Proven experience as a Customer Support Agent or in a similar customer service role.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a demanding environment.
• A patient, empathetic, and customer-focused approach.
• High school diploma or equivalent; additional customer service training is a plus.

Responsibilities

• Address customer inquiries via phone, email, and live chat in a timely and courteous manner.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction and retention.
• Accurately document customer interactions, feedback, and resolutions in the company's CRM system.
• Provide detailed information on products and services, guiding customers to the best solutions.
• Collaborate with other departments to ensure seamless issue resolution and customer satisfaction.
• Escalate complex or unresolved issues to the appropriate team members or supervisors.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Time management

Empathy

Education

High school diploma or equivalent

Customer service training (advantage)

Tools

Helpdesk software

CRM systems

Job description

About the Role

Our client is looking for a dynamic and responsive Customer Support Agent to join their team in Vereeniging. This role is essential for providing top-tier assistance to customers, resolving inquiries efficiently, and ensuring a positive overall experience. You will be the frontline representative, handling customer needs with professionalism and a problem-solving attitude. This hybrid role offers the advantage of working both from our Vereeniging office and remotely, promoting flexibility and productivity within a collaborative and supportive team setting, contributing to our commitment to excellent service delivery.

Key Responsibilities

• Address customer inquiries via phone, email, and live chat in a timely and courteous manner.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction and retention.
• Accurately document customer interactions, feedback, and resolutions in the company's CRM system.
• Provide detailed information on products and services, guiding customers to the best solutions.
• Collaborate with other departments to ensure seamless issue resolution and customer satisfaction.
• Escalate complex or unresolved issues to the appropriate team members or supervisors.

Requirements

• Proven experience as a Customer Support Agent or in a similar customer service role.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a demanding environment.
• A patient, empathetic, and customer-focused approach.
• High school diploma or equivalent; additional customer service training is a plus.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement, offering flexibility between home and office.
• Comprehensive health and wellness benefits package.
• Opportunities for career growth and skill development.
• A positive and collaborative work environment located in Vereeniging.