Customer Support Agent

Placements24; Mbombela (Nelspruit); On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid training

Advancement opportunities

Team-building activities

Employee assistance program

Job summary

Placements24 in Nelspruit is seeking a customer-focused Customer Support Agent to assist customers via phone, email and in person. You will be the face of the company, ensuring timely information and courteous service to resolve inquiries.

The role emphasizes clear communication, empathy, and teamwork within a supportive office environment. Previous customer service experience and proficiency with basic computer apps are valued, with paid training and opportunities for advancement.

Qualifications

• Experience in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Active listening and problem-solving abilities.
• Proficiency with basic computer applications and customer management systems.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide information on products, services, and company policies.
• Resolve customer issues and complaints empathetically.
• Maintain accurate customer records and transaction details.
• Collaborate with team members to improve customer experience.

Skills

Customer service

Communication

Problem solving

Active listening

Interpersonal skills

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a customer-centric Customer Support Agent to join their team in Nelspruit . This role is essential for providing timely and accurate assistance to customers, addressing their inquiries and concerns with professionalism and care. You will be the face and voice of the company, contributing directly to customer satisfaction and retention. We are looking for individuals who possess strong communication abilities, a friendly demeanor, and a commitment to delivering outstanding service within a supportive office environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide information on products, services, and company policies.
• Resolve customer issues and complaints efficiently and empathetically.
• Maintain accurate customer records and transaction details.
• Collaborate with team members to improve overall customer experience.

Requirements

• Previous experience in a customer service role is highly desirable.
• Excellent communication and interpersonal skills.
• Ability to listen actively and solve problems effectively.
• Proficiency in using basic computer applications and customer management systems.
• A positive attitude and a dedication to customer satisfaction.

Benefits

• Competitive hourly wage and potential for overtime pay.
• Full health, dental, and vision insurance coverage.
• Paid training programs and opportunities for advancement.
• A stable, in-office work environment in Nelspruit .
• Employee assistance program and team-building activities.