Customer Support Officer

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Office in Randburg

Health insurance

Retirement plan

Supportive team

Job summary

Placements24 in Randburg is seeking a dedicated Customer Support Officer to join our office-based team. You will provide direct assistance to customers, handling inquiries via phone, email, and in-person interactions.

The role requires clear communication, a friendly demeanor, and proficiency with CRM tools. You will maintain accurate customer records and contribute to overall service delivery for the local community.

Qualifications

• Experience in customer support or customer service.
• Strong verbal and written communication abilities.
• Proficiency with CRM tools.
• Ability to work in a team and manage tasks independently.
• Excellent problem-solving skills and a friendly demeanor.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide clear and accurate information regarding products and services.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Maintain detailed customer records and update the CRM system regularly.
• Follow established procedures for customer support processes.
• Gather customer feedback to help improve service offerings.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Our client is seeking a dedicated Customer Support Officer to join their team in Randburg . This office-based role is crucial for providing direct assistance and support to our valued customers. You will be the face and voice of the company, ensuring all customer interactions are handled with professionalism and efficiency. We are looking for individuals who are customer-focused, possess strong communication skills, and are eager to contribute to a positive team environment, helping to uphold the company's commitment to excellent service delivery within the local community.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide clear and accurate information regarding products and services.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Maintain detailed customer records and update the CRM system regularly.
• Follow established procedures for customer support processes.
• Gather customer feedback to help improve service offerings.

Requirements

• Previous experience in a customer support role or customer service field.
• Strong verbal and written communication abilities.
• Proficiency in using customer relationship management (CRM) tools.
• Ability to work effectively within a team and manage tasks independently.
• Excellent problem-solving skills and a friendly demeanor.
• High school diploma or equivalent.

Benefits

• Competitive annual salary.
• Opportunity to work from our office in Randburg .
• Comprehensive health insurance package.
• Retirement savings plan available.
• A supportive and professional team atmosphere.