Customer Service Agent - Durban

Placements24; Durban; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

Performance reviews

Medical aid

Pension fund

Training programs

Career growth

Team environment

Job summary

Placements24 is seeking a motivated Customer Service Agent to join our Durban team. You will handle inbound calls and emails, resolve issues, and ensure customer satisfaction.

With strong communication skills and CRM experience, you will document interactions, assist with orders and billing, and escalate complex cases as needed. Join a supportive office environment in our KwaZulu-Natal location.

Qualifications

• Previous experience in a customer service role, preferably within a contact center.
• Strong verbal and written communication skills with clear articulation.
• Experience with CRM systems and standard office software is advantageous.
• Ability to stay calm and professional under pressure.
• High school diploma or equivalent.

Responsibilities

• Handle inbound customer calls and emails, addressing inquiries and providing solutions.
• Document customer interactions and feedback in the CRM system.
• Assist customers with product information, order status, and billing inquiries.
• Escalate complex customer issues to team leads or relevant departments.
• Adhere to company policies and maintain professionalism.
• Identify customer needs and offer relevant products or services.

Skills

Customer service

Communication skills

CRM familiarity

Office software

Education

High school diploma

Tools

CRM systems

Job description

About the Role

Our client is actively searching for a motivated and customer-focused Customer Service Agent to become a key member of their team in Durban. This role requires an individual with excellent communication skills and a passion for assisting customers, resolving their issues promptly and efficiently. You will be operating from our client's vibrant office in Durban, contributing to a positive team atmosphere and upholding the company's commitment to outstanding service. This is a fantastic opportunity for someone looking to build a career in customer service within a well-established organization that values its employees and their contributions to customer satisfaction.

Key Responsibilities

• Handle inbound customer calls and emails, addressing inquiries and providing solutions.
• Document customer interactions and feedback accurately in the company's CRM system.
• Assist customers with product information, order status, and billing inquiries.
• Escalate complex customer issues to team leads or relevant departments for resolution.
• Adhere to company policies and procedures while maintaining a high level of professionalism.
• Proactively identify customer needs and offer relevant products or services.

Requirements

• Previous experience in a customer service role is essential, preferably within a contact center environment.
• Strong verbal and written communication skills, with the ability to articulate information clearly.
• Proficiency with standard office software and experience with CRM systems is advantageous.
• Ability to remain calm and professional under pressure, especially during challenging customer interactions.
• A positive attitude and a genuine desire to help customers resolve their issues in Durban.
• High school diploma or equivalent qualification.

Benefits

• Competitive starting salary with regular performance reviews and potential raises.
• Benefits package including medical aid and pension fund contributions.
• Access to training programs designed to enhance customer service skills.
• Opportunities for career growth within the organization.
• A supportive team environment in our Durban office, fostering collaboration and professional development.