Customer Support Advisor

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company holidays

Professional development opportunities

Job summary

Placements24 is seeking a proactive Customer Support Advisor in Polokwane to provide exceptional service to customers, address inquiries, and resolve issues. The role emphasizes building trust, loyalty, and delivering high-quality support within a dynamic team.

Responsibilities include handling inquiries via multiple channels, maintaining CRM records, and escalating complex issues when needed. A focus on customer experience and adherence to procedures is essential.

Qualifications

• Previous experience in a customer support or related service role.
• Excellent communication and interpersonal skills, with a friendly and helpful demeanor.
• Proficiency in using CRM software and office productivity tools.
• Strong problem-solving skills and the ability to think critically under pressure.
• A commitment to delivering outstanding customer service and building lasting relationships.
• High school diploma or equivalent; further qualifications are a plus.

Responsibilities

• Handle customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Investigate and resolve customer issues, complaints, and queries with professionalism and efficiency.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate complex issues to relevant departments or management for resolution.
• Identify opportunities to enhance the customer experience and contribute to service improvements.
• Follow communication procedures, guidelines, and policies to ensure consistency.

Skills

Communication

CRM proficiency

Problem solving

Interpersonal skills

Education

High school diploma

Tools

CRM software

Office productivity tools

Job description

About the Role

Our client is seeking a proactive and customer-centric Customer Support Advisor to join their team in Polokwane. You will be responsible for providing exceptional service and support to our client's customers, addressing inquiries, resolving issues, and ensuring a positive overall experience. This role requires a strong understanding of customer needs and the ability to communicate effectively to build trust and loyalty. Join a dedicated team focused on delivering high-quality service within a thriving business environment.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Investigate and resolve customer issues, complaints, and queries with professionalism and efficiency.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate complex issues to relevant departments or management for resolution.
• Identify opportunities to enhance the customer experience and contribute to service improvements.
• Follow communication procedures, guidelines, and policies to ensure consistency.

Requirements

• Previous experience in a customer support or related service role.
• Excellent communication and interpersonal skills, with a friendly and helpful demeanor.
• Proficiency in using customer relationship management (CRM) software and office productivity tools.
• Strong problem-solving skills and the ability to think critically under pressure.
• A commitment to delivering outstanding customer service and building lasting relationships.
• High school diploma or equivalent; further qualifications are a plus.

Benefits

• Competitive salary package with potential for annual increments.
• Health insurance benefits and access to wellness programs.
• Paid time off and company holidays.
• A supportive and team-oriented work environment.
• Opportunities for professional development and career advancement.