Client Support Advisor

Placements24; Durban; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Salary bonuses

Health insurance

Career progression

Positive office culture

Team events

Job summary

Placements24 in Durban is seeking a professional and empathetic Client Support Advisor to be a key member of the team. You will handle client queries via phone, email, and in-person visits, ensuring high-quality service and accurate information.

You'll document interactions in the CRM, identify upsell opportunities, and collaborate with colleagues to maintain client satisfaction and retention. The role offers an attractive salary, benefits, and clear pathways for career progression.

Qualifications

• Previous experience in a client-facing support or advisory role.
• Strong understanding of customer service principles and practices.
• Excellent interpersonal and conflict-resolution skills.
• Proficiency in standard office software and helpdesk platforms.
• Ability to work collaboratively within an office setting in Durban.

Responsibilities

• Manage inbound client communications via phone, email, and in-person visits.
• Provide accurate information about products, services, and company policies.
• Resolve client issues efficiently and effectively, maintaining a high level of customer satisfaction.
• Document all client interactions and resolutions meticulously in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services based on client needs.

Skills

Client-facing

Customer service

Interpersonal skills

Office software

Helpdesk knowledge

Tools

CRM system

Job description

About the Role

Our client is seeking a professional and empathetic Client Support Advisor to be a key member of their team based in Durban . This role focuses on providing top-tier support to clients, addressing their needs, and ensuring they receive the best possible service experience. You will act as a trusted advisor, building strong relationships and resolving a wide range of client queries and concerns. This position is perfect for individuals who are passionate about helping others, possess excellent communication abilities, and are looking to grow their careers in a client-facing role within a vibrant office environment. Your contributions will directly impact client retention and satisfaction.

Key Responsibilities

• Manage inbound client communications via phone, email, and in-person visits.
• Provide accurate information about products, services, and company policies.
• Resolve client issues efficiently and effectively, maintaining a high level of customer satisfaction.
• Document all client interactions and resolutions meticulously in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services based on client needs.

Requirements

• Previous experience in a client-facing support or advisory role.
• Strong understanding of customer service principles and practices.
• Excellent interpersonal and conflict-resolution skills.
• Proficiency in standard office software and helpdesk platforms.
• Ability to work collaboratively within an office setting in Durban .

Benefits

• Attractive salary and opportunities for annual bonuses.
• Comprehensive health insurance and retirement savings plan.
• Extensive training programs and clear pathways for career progression.
• A positive and dynamic office culture that values teamwork and client success.
• Regular team events and company-sponsored social activities.