Support Advisor - Nelspruit

Placements24; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Structured training

Team environment

Career progression

Job summary

Placements24 in Nelspruit is seeking an experienced Support Advisor to provide exceptional customer assistance from our Nelspruit office. You will be the primary contact for customers, diagnose issues, and offer actionable solutions to resolve queries efficiently.

This full-time role emphasizes accurate record-keeping, collaboration with colleagues, and continuous improvement of our support processes in a dedicated office-based environment.

Qualifications

• Previous experience in a customer support or advisory role.
• Strong communication and problem-solving skills.
• Proficiency in using support software and CRM systems.
• Ability to remain calm and professional under pressure.
• Full-time work at Nelspruit office location.

Responsibilities

• Act as the primary contact for customers seeking assistance with products or services.
• Diagnose customer issues and provide clear, actionable advice and solutions.
• Process service requests, changes, and cancellations efficiently and accurately.
• Maintain detailed records of all customer interactions and resolutions.
• Collaborate with team members to share knowledge and improve support processes.

Skills

Customer support experience

Communication skills

Problem solving

Calm under pressure

Tools

CRM software

Support software

Job description

About the Role

Our client is seeking an experienced Support Advisor to provide exceptional customer assistance from their Nelspruit office. This role is fundamental to ensuring our customers receive prompt and effective solutions to their queries and issues. You will be an integral part of the local Nelspruit team, working collaboratively to uphold high service standards. This is an excellent opportunity for individuals who are passionate about helping others and thrive in a dedicated, office-based support environment.

Key Responsibilities

• Act as the primary contact for customers seeking assistance with products or services.
• Diagnose customer issues and provide clear, actionable advice and solutions.
• Process service requests, changes, and cancellations efficiently and accurately.
• Maintain detailed records of all customer interactions and resolutions.
• Collaborate with team members to share knowledge and improve support processes.

Requirements

• Previous experience in a customer support or advisory role is essential.
• Strong communication and problem-solving skills.
• Proficiency in using support software and CRM systems.
• Ability to remain calm and professional under pressure.
• Must be able to work full-time at our Nelspruit office location.

Benefits

• Competitive salary package commensurate with experience.
• Full-time employment benefits including medical aid.
• Structured training and ongoing professional development.
• A positive and team-oriented work environment in Nelspruit .
• Opportunities for career advancement within the company.