Customer Service Advisor

Placements24; Rustenburg; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Provident fund contributions

Training programs

Career progression

Team-building activities

Job summary

Placements24 in Rustenburg, North West, is seeking an enthusiastic and detail-oriented Customer Service Advisor to join their team. You will address inquiries, resolve issues, and provide information about products and services to build lasting relationships.

This on-site role offers a competitive salary, company training, medical aid, provident fund contributions, and opportunities for career progression in a supportive, professional environment.

Qualifications

• Experience in a customer service role.
• Strong verbal and written communication skills.
• Proven ability to resolve issues and handle complaints effectively.
• Proficiency with computer systems and CRM software.
• Ability to stay calm and professional under pressure.

Responsibilities

• Handle inbound customer calls, emails, and in-person interactions efficiently and professionally.
• Provide accurate information regarding products, services, pricing, and promotions.
• Resolve customer issues and complaints promptly and effectively, ensuring customer retention.
• Process orders, returns, and exchanges accurately within the company's system.
• Maintain detailed records of customer interactions and transactions in the CRM database.
• Collaborate with other departments to ensure seamless customer experience and resolution of issues.

Skills

Customer service

Communication skills

Problem solving

CRM software

On-site presence

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and detail-oriented Customer Service Advisor to join their team in Rustenburg, North West. This role is crucial for maintaining high customer satisfaction by addressing inquiries, resolving complaints, and providing information about products and services. You will work directly with customers, offering personalized support and aiming to build lasting relationships. This is an excellent opportunity for individuals looking to build a career in customer care within a well-established organization that values professionalism and dedication, operating from a central North West location.

Key Responsibilities

• Handle inbound customer calls, emails, and in-person interactions efficiently and professionally.
• Provide accurate information regarding products, services, pricing, and promotions.
• Resolve customer issues and complaints promptly and effectively, ensuring customer retention.
• Process orders, returns, and exchanges accurately within the company's system.
• Maintain detailed records of customer interactions and transactions in the CRM database.
• Collaborate with other departments to ensure seamless customer experience and resolution of issues.

Requirements

• Previous experience in a customer service or client-facing role.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with computer systems and customer relationship management (CRM) software.
• Ability to remain calm and professional under pressure.
• Must be able to work on-site in Rustenburg.

Benefits

• Competitive salary with potential for performance bonuses.
• Company-provided training and development programs.
• Medical aid and provident fund contributions.
• A stable work environment with opportunities for career progression.
• Team-building activities and a supportive workplace culture.