Customer Support Specialist

Placements24; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Team-building activities

Training & development

Job summary

Placements24 in Cape Town is seeking a proactive Customer Support Specialist to be the primary contact for customers, handling inquiries, troubleshooting issues, and delivering comprehensive support to ensure satisfaction and loyalty.

You will document interactions in the CRM, educate customers on product features, and collaborate with sales and technical teams to resolve issues, contributing to a smooth, high-quality customer experience in a fast-paced environment.

Qualifications

• Experience in customer service or technical support environment.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency with CRM software and other support tools.
• Clear verbal and written communication with the ability to explain technical concepts simply.

Responsibilities

• Provide exceptional customer service through multiple channels (phone, email, in-person).
• Diagnose and resolve technical/service issues in a timely manner.
• Educate customers on product features and best practices.
• Document all interactions and resolutions in the CRM system.
• Collaborate with sales and technical teams to improve issue resolution and feedback.

Skills

Customer service

Technical troubleshooting

CRM proficiency

Communication

Multitasking

Job description

About the Role

Our client is looking for a proactive and detail-oriented Customer Support Specialist to join their vibrant team in Cape Town . You will be the primary point of contact for customers, handling inquiries, troubleshooting issues, and providing comprehensive support to ensure customer satisfaction and loyalty. This role is vital in upholding our client's reputation for excellent service and requires a keen understanding of their products and services. Join a dedicated team where your contributions directly impact customer experience and business success, working within the beautiful setting of Cape Town .

Key Responsibilities

• Provide exceptional customer service through various communication channels, including phone, email, and in-person.
• Diagnose and resolve technical and service-related issues for customers in an efficient and timely manner.
• Educate customers on product features, services, and best practices to enhance their experience.
• Document all customer interactions, issues, and resolutions accurately in the company's CRM system.
• Collaborate with sales and technical teams to ensure seamless customer issue resolution and feedback incorporation.

Requirements

• Previous experience in a customer service or technical support role.
• Excellent problem-solving abilities and a customer-first mindset.
• Proficiency in using CRM software and other support tools.
• Strong verbal and written communication skills, with the ability to explain technical concepts simply.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment in Cape Town.

Benefits

• Competitive salary package with opportunities for advancement.
• Comprehensive health insurance benefits.
• Paid time off, including vacation and sick leave.
• Regular team-building activities and a supportive work environment.
• On-the-job training and skill development programs.