Customer Care Specialist

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

Career development

Paid annual leave

Inclusive workplace culture

Job summary

Placements24 in Mahikeng is seeking a friendly and professional Customer Care Specialist to join their team. This role focuses on providing high-quality support and resolving inquiries, acting as the voice of the company across phone and email channels.

You will handle customer interactions, document feedback in the CRM system, and collaborate with internal teams to ensure seamless experiences. A patient, empathetic communicator and team player will thrive here.

Qualifications

• Experience in a customer service role.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and basic computer applications.
• Ability to work in a team and manage multiple tasks.

Responsibilities

• Respond to customer inquiries via phone and email in a timely, courteous manner.
• Provide accurate information about products, services, and policies.
• Resolve issues and complaints, escalating when necessary.
• Document interactions and feedback in the CRM system.
• Collaborate with internal departments to ensure seamless customer experiences.

Skills

Customer service

Communication

Teamwork

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and professional Customer Care Specialist to join their team in Mahikeng . This role is dedicated to ensuring every customer interaction is positive and productive, providing high-quality support and resolving inquiries efficiently. You will be the voice of the company, handling customer communications across various platforms. This position is ideal for individuals who are passionate about service, possess excellent communication skills, and thrive in a supportive team environment where customer satisfaction is paramount.

Key Responsibilities

• Respond to customer inquiries and requests in a timely and courteous manner via phone and email.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints effectively, escalating when necessary.
• Document customer interactions and feedback in the CRM system.
• Assist in maintaining customer satisfaction levels and promoting customer loyalty.
• Collaborate with internal departments to ensure seamless customer experiences.

Requirements

• Previous experience in a customer service or customer care role.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Proficiency in using CRM software and basic computer applications.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a team and manage multiple tasks.

Benefits

• Competitive starting salary with regular reviews.
• Comprehensive benefits package including health coverage.
• Opportunities for skill development and career progression.
• A positive and inclusive workplace culture.
• Paid annual leave and company holidays.