Customer Support Administrator

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary

Medical aid and pension contribution

Professional development opportunities

Career advancement potential

Office in East London

Job summary

Placements24 in East London, Eastern Cape, is seeking a detail-oriented Customer Support Administrator for a hybrid role that combines remote work with in-office days in East London. You will manage inquiries, maintain records, and support service operations to ensure smooth customer interactions.

Ideal candidates will have strong administrative and communication skills, proficiency in MS Office, and a proactive approach to delivering excellent support within a collaborative team in a vibrant

Qualifications

• Experience in customer service or administrative support.
• Strong organizational and multitasking abilities.
• Excellent verbal and written English communication.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Hybrid work capability (office and remote) with designated office days in East London.
• High school diploma; administrative certifications are a plus.

Responsibilities

• Handle customer inquiries and requests via phone, email, and other channels.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain and update customer databases and records.
• Prepare reports on customer service activities and performance metrics.
• Coordinate with different departments to resolve customer issues promptly.
• Provide administrative support to the customer service team.
• Assist in developing and improving customer service procedures.
• Ensure a high level of customer satisfaction through timely and effective support.

Skills

Customer service

Administrative support

Organizational skills

Multitasking

Communication

Microsoft Office

Education

High school diploma

Administrative certification

Tools

Microsoft Office Suite

Job description

About the Role

Our client is seeking a detail-oriented and proactive Customer Support Administrator to join their team in East London, Eastern Cape. This hybrid role offers the flexibility to work both remotely and from our modern office facilities in East London, ensuring a healthy work-life balance. You will play a key role in supporting our customer service operations, managing inquiries, maintaining records, and ensuring the efficient flow of information between customers and internal teams. This position is ideal for individuals who possess strong administrative skills, excellent communication abilities, and a commitment to delivering exceptional customer service. If you are organized, reliable, and eager to contribute to a positive customer experience. Join a dynamic company that values its employees and offers opportunities for growth and development within the vibrant city of East London. Your contribution will be essential in ensuring seamless customer interactions.

Key Responsibilities

• Handle customer inquiries and requests via phone, email, and other communication channels.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain and update customer databases and records.
• Prepare reports on customer service activities and performance metrics.
• Coordinate with different departments to resolve customer issues promptly.
• Provide administrative support to the customer service team.
• Assist in developing and improving customer service procedures.
• Ensure a high level of customer satisfaction through timely and effective support.

Requirements

• High school diploma or equivalent qualification; administrative certifications are a plus.
• Previous experience in customer service or administrative support.
• Excellent organizational and multitasking abilities.
• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work effectively in a hybrid model (office and remote).
• Must be able to work from our office in East London on designated days.
• A proactive approach and a commitment to customer satisfaction.

Benefits

• Competitive salary.
• Hybrid work arrangement.
• Opportunities for professional development and training.
• Contribution to medical aid and pension fund.
• A friendly and professional work environment in East London.
• Potential for career advancement.
• Convenient office location within East London.