Customer Service Coordinator (East London)

Placements24; East London; Sur place; ZAR 180 000 - 320 000; Plein temps

Avantages offerts par ce poste

Medical aid coverage

Pension fund benefits

Professional development and training

Supportive and collaborative team

Paid vacation and public holidays

Résumé du poste

WhatJobs Direct in East London, Eastern Cape, is seeking a driven Customer Service Coordinator to manage daily inquiries, coordinate workflows, and maintain accurate records. The role is on-site, full-time, and requires strong organization, communication, and familiarity with CRM and MS Office.

You will liaise with sales and technical teams to ensure timely resolutions and high service standards. We offer a collaborative environment, opportunities for training, and a commitment to customer

Qualifications

• Strong organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Proficiency with CRM systems and Microsoft Office.

Responsabilités

• Coordinate customer service activities and ensure smooth daily operations.
• Manage and organize customer inquiries, assigning them to the appropriate team members.
• Maintain and update customer records and support documentation accurately.
• Assist in the preparation of reports on customer service performance.
• Communicate with customers to follow up on inquiries and ensure resolution.
• Liaise with other departments to resolve customer issues.
• Provide direct customer support for basic inquiries when needed.
• Help train new customer service representatives on processes and procedures.
• Identify areas for improvement in customer service workflows.
• Ensure adherence to company policies and service level agreements.

Connaissances

Organizational skills

Time management

Communication

Interpersonal skills

Attention to detail

Formation

High school diploma

Outils

CRM systems

Microsoft Office Suite

Description du poste

About the Role

Our client, WhatJobs Direct, is looking for an organized and proactive Customer Service Coordinator to join their dedicated team in **East London, Eastern Cape**. This role is essential for managing the flow of customer inquiries, ensuring efficient resolution, and maintaining high standards of service delivery. You will play a key part in coordinating customer interactions, managing support documentation, and liaising with other departments to guarantee customer satisfaction. This position requires strong organizational skills and a meticulous approach to task management. While this role is based in our **East London** office, it offers a collaborative and dynamic work environment conducive to professional growth. We are seeking an individual who is passionate about customer service and eager to contribute to our client's success in the **Eastern Cape** region. The role demands full-time commitment on-site to effectively manage daily operations and team coordination.

Key Responsibilities

• Coordinate customer service activities and ensure smooth daily operations.
• Manage and organize customer inquiries, assigning them to the appropriate team members.
• Maintain and update customer records and support documentation accurately.
• Assist in the preparation of reports on customer service performance.
• Communicate with customers to follow up on inquiries and ensure resolution.
• Liaise with other departments (e.g., sales, technical support) to resolve customer issues.
• Provide direct customer support for basic inquiries when needed.
• Help train new customer service representatives on processes and procedures.
• Identify areas for improvement in customer service workflows.
• Ensure adherence to company policies and service level agreements.

Requirements

• Previous experience in customer service, administration, or coordination roles.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Proficiency in using office software (e.g., Microsoft Office Suite) and CRM systems.
• Ability to multitask and prioritize effectively in a busy environment.
• A proactive attitude and a keen eye for detail.
• Customer-centric approach with a desire to help.
• High school diploma or equivalent; further qualifications are a plus.
• Must be able to work on-site in **East London**.
• Familiarity with the local **Eastern Cape** business context is advantageous.

Benefits

• Annual salary of R .
• Full-time, on-site position in **East London**.
• Medical aid coverage.
• Pension fund benefits.
• Opportunities for professional development and training.
• A supportive and collaborative team atmosphere.
• Paid vacation and public holidays.
• Contribute to customer service excellence in the **Eastern Cape**.