Customer Support Specialist - Inbound Inquiries

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Career advancement opportunities

Training programs

Job summary

WhatJobs Direct is seeking a Customer Support Specialist to manage inbound inquiries for clients based in East London, with a fully remote work arrangement. The role emphasizes delivering prompt, accurate, and friendly assistance, troubleshooting basic issues, and acting as a link between customers and the company.

Responsibilities include handling calls, emails, and chat, documenting interactions in CRM, and meeting customer satisfaction targets.

Qualifications

• Previous experience in customer support or call center environments.
• Excellent verbal and written communication with a professional tone.
• Strong active listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time in a remote setting.
• Proficiency with computers and common software applications.
• Positive attitude and a passion for customer service.
• Reliable high-speed internet connection and dedicated home office space.

Responsibilities

• Answer inbound customer calls, emails, and chat messages promptly and professionally.
• Provide information about products, services, policies, and procedures.
• Identify customer needs, clarify information, and troubleshoot basic issues.
• Resolve customer complaints by investigating issues, providing solutions, and escalating when necessary.
• Accurately document all customer interactions and resolutions in the CRM system.
• Meet individual and team targets for customer satisfaction, response times, and resolution rates.
• Stay updated on product knowledge and participate in ongoing training sessions.

Tools

CRM software

Job description

About the Role

WhatJobs Direct is actively recruiting a Customer Support Specialist to manage inbound inquiries for our clients, based in **East London**. This role is essential for providing prompt, accurate, and friendly assistance to customers, ensuring they have a positive experience with our client's services. You will handle a variety of customer needs, from general questions to troubleshooting basic issues, acting as a vital link between the customer and the company. This position offers a fully remote work arrangement, providing significant flexibility for candidates across **East London, Eastern Cape**, and beyond.

Key Responsibilities

• Answer inbound customer calls, emails, and chat messages in a timely and professional manner.
• Provide information about products, services, policies, and procedures.
• Identify customer needs, clarify information, and troubleshoot basic issues.
• Resolve customer complaints by investigating the issue, providing solutions, and escalating when necessary.
• Accurately document all customer interactions and resolutions in the CRM system.
• Meet individual and team targets for customer satisfaction, response times, and resolution rates.
• Contribute to team efforts by accomplishing related results as needed.
• Stay updated on product knowledge and company offerings.
• Participate in ongoing training sessions to enhance skills and knowledge.

Requirements

• Previous experience in a customer support or call center environment.
• Excellent communication skills, both verbal and written, with a clear and professional tone.
• Strong active listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• Proficiency with computers, internet browsers, and common software applications.
• A positive attitude and a passion for providing excellent customer service.
• Must have a reliable high-speed internet connection and a dedicated home office space.
• Familiarity with CRM software is a plus.
• Ability to work independently with minimal supervision.

Benefits

• Competitive salary package.
• Fully remote work opportunity, providing excellent flexibility.
• Opportunities for professional growth and career advancement.
• A supportive and collaborative remote team culture.
• Access to training programs and skill development resources.
• Make a significant impact on customer satisfaction from **East London**.