Customer Experience Associate

Placements24; East London; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly rate

Hybrid schedule

Medical aid

Retirement fund

Training programs

Supportive team in East London

Job summary

Placements24 in East London is seeking a Customer Experience Associate to join the team in a hybrid role. You will handle inbound calls, emails, and messages, respond promptly, assist with product inquiries, orders, and account management, and document interactions in the CRM system.

You will work to resolve issues with empathy, maintain accurate records, and contribute to a positive team environment. A high school diploma or equivalent is required, with some tertiary education or customer

Qualifications

• High school diploma or equivalent; some tertiary education or customer service training is a plus.
• Previous experience in a customer-facing role is highly desirable.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and a patient, empathetic demeanor.
• Basic computer proficiency and familiarity with office software.
• Ability to work effectively in a hybrid setting based in East London.

Responsibilities

• Handle inbound customer calls, emails, and messages, providing prompt and helpful responses.
• Assist customers with product inquiries, order placement, and account management.
• Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
• Maintain accurate customer records and document all interactions in the CRM system.
• Contribute to a positive team environment and support colleagues as needed.
• Identify opportunities to improve the customer experience and provide feedback to management.

Skills

Excellent communication skills

Interpersonal skills

Customer service experience

Basic computer proficiency

Education

High school diploma or equivalent

Tertiary education or customer service training

Tools

Office software familiarity

Job description

About the Role

Our client is looking for a friendly and efficient Customer Experience Associate to join their team in East London . This role is focused on ensuring every customer interaction is positive and productive, handling inquiries, processing requests, and resolving issues with a high degree of care. Operating under a hybrid work model, you will benefit from both remote flexibility and in-office team synergy. You will be a vital part of delivering exceptional service and maintaining strong customer relationships in the Eastern Cape.

Key Responsibilities

• Handle inbound customer calls, emails, and messages, providing prompt and helpful responses.
• Assist customers with product inquiries, order placement, and account management.
• Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
• Maintain accurate customer records and document all interactions in the CRM system.
• Contribute to a positive team environment and support colleagues as needed.
• Identify opportunities to improve the customer experience and provide feedback to management.

Requirements

• High school diploma or equivalent; some tertiary education or customer service training is a plus.
• Previous experience in a customer-facing role is highly desirable.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and a patient, empathetic demeanor.
• Basic computer proficiency and familiarity with office software.
• Ability to work effectively in a hybrid setting based in East London .

Benefits

• Competitive hourly rate with potential for bonuses.
• Hybrid work schedule offering a blend of remote and office work.
• Medical aid and retirement fund options available.
• Training programs to enhance customer service skills.
• A supportive and dynamic team environment in East London .