Customer Support Associate (East London)

Placements24; East London; Hybrid; ZAR 56,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Professional development

Employee discounts

Dynamic retail environment

Supportive team culture

Job summary

Placements24 in East London, Eastern Cape is seeking a friendly Customer Support Associate to join the team. The role handles inquiries across channels, assists with orders, shipping, and returns, and ensures a seamless shopping experience.

The position is hybrid, requiring in-person days in East London and remote work on other days. Ideal candidates have excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced retail and e-commerce environment.

Qualifications

• Experience in customer service or related field preferred.
• Excellent verbal and written English communication.
• Strong listening and problem-solving abilities.
• Familiarity with e-commerce platforms beneficial.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Provide information about products, orders, shipping, and returns.
• Troubleshoot and resolve issues related to online orders and account management.
• Process returns and exchanges efficiently.
• Document customer interactions and resolutions in the CRM.
• Escalate complex issues to relevant departments when necessary.
• Identify trends in customer inquiries and provide feedback for service improvement.
• Maintain a high standard of customer service, ensuring positive interactions.
• Adhere to company policies and procedures.
• Collaborate with team members to achieve departmental goals.

Education

High school diploma

Customer service

Communication skills

Active listening

Problem solving

Hybrid work

Job description

About the Role

Our client, a prominent retail and e-commerce company, is seeking a friendly and efficient Customer Support Associate to join their team in East London, Eastern Cape . This role is central to maintaining customer satisfaction by providing prompt and accurate assistance across various channels. You will handle inquiries, resolve issues, and ensure a seamless shopping experience for customers. This hybrid position offers a flexible work arrangement, combining essential in-office days for team collaboration and training in East London with the convenience of remote workdays. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong commitment to customer service excellence. If you are passionate about helping people and thrive in a supportive team environment, this is a fantastic opportunity to grow your career.

Key Responsibilities

• Respond to customer inquiries via phone, email, and social media platforms.
• Provide information about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues related to online orders and account management.
• Process customer returns and exchanges efficiently.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to relevant departments when necessary.
• Identify trends in customer inquiries and provide feedback for service improvement.
• Maintain a high standard of customer service, ensuring positive interactions.
• Adhere to company policies and procedures.
• Collaborate with team members to achieve departmental goals.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Proficiency with computers and common online platforms.
• Ability to work effectively in a hybrid environment, attending the East London office as scheduled.
• A customer-centric attitude and a passion for delivering outstanding service.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; further education is a plus.
• Familiarity with e-commerce platforms and processes is beneficial.
• A positive and adaptable approach to work.

Benefits

• Competitive salary and employee benefits.
• Hybrid work model promoting work-life balance.
• Opportunities for professional development and skill enhancement.
• Work within a dynamic retail and e-commerce environment.
• Supportive team culture and management.
• Employee discounts on company products.