Customer Support Associate - No Remote

Placements24; East London; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health benefits package

Paid time off and holidays

Skills development and training

Supportive team environment

Career advancement opportunities

Performance incentives

Job summary

Placements24 is seeking a diligent Customer Support Associate to join its East London office in the Eastern Cape. This full-time, on-site role focuses on delivering outstanding service to customers and resolving inquiries to ensure satisfaction and retention.

The ideal candidate has prior customer support experience, strong communication and listening skills, and a proactive, patient demeanor. You will work in a busy office, handle inquiries, update CRM, and contribute to service improvements.

Qualifications

• Must have prior customer support experience.
• Excellent verbal and written communication skills.
• Strong listening skills and a customer-first attitude.
• Proficiency in computer operations and common software.
• Ability to multitask and manage workload effectively in a fast-paced setting.

Responsibilities

• Address customer inquiries via phone, email, and walk-ins.
• Provide accurate and timely information about products and services.
• Assist customers with troubleshooting and processing requests.
• Maintain detailed records of customer interactions in the CRM.
• Escalate unresolved issues to appropriate team members or supervisors.
• Contribute to maintaining high customer satisfaction scores.
• Collaborate with team to ensure efficient service delivery.
• Stay updated on product knowledge and company policies.
• Handle customer feedback and suggest improvements.

Skills

Customer support experience

Communication skills

Listening skills

Computer proficiency

Multitasking

Team player

Professional demeanor

Education attention

Positive attitude

Education

High school diploma

Job description

About the Role

Our client is seeking a diligent Customer Support Associate to join their team based in East London, Eastern Cape, ZA . This is an on-site, full-time role where you will be dedicated to providing outstanding support to our client's customers. You will handle inquiries, resolve issues, and ensure a positive customer experience, playing a vital role in customer retention and satisfaction. The ideal candidate is proactive, possesses excellent communication skills, and is committed to delivering top-notch service in a busy office environment. Join a company that values its employees and offers opportunities for professional growth. We are looking for someone who is passionate about customer service and eager to make a difference.

Key Responsibilities

• Address customer inquiries via phone, email, and potentially walk-ins.
• Provide accurate and timely information about products and services.
• Assist customers with troubleshooting common issues and processing requests.
• Maintain detailed records of customer interactions and resolutions in the CRM.
• Escalate unresolved issues to the appropriate team members or supervisors.
• Contribute to maintaining high customer satisfaction scores.
• Collaborate with team members to ensure efficient service delivery.
• Stay updated on product knowledge and company policies.
• Handle customer feedback and suggest improvements.

Requirements

• Previous experience in a customer support role is required.
• Excellent verbal and written communication skills.
• Strong listening skills and a customer-first attitude.
• Proficiency in computer operations and common software.
• Ability to multitask and manage workload effectively in a fast-paced setting.
• Must be able to work full-time at our office in East London, Eastern Cape, ZA .
• A helpful, patient, and professional demeanor.
• High school diploma or equivalent; additional education or training is a plus.
• Team player with a positive attitude.

Benefits

• Competitive salary.
• Comprehensive health benefits package.
• Paid time off and holidays.
• Opportunities for skills development and training.
• Supportive team environment.
• Potential for career advancement within the company.
• Regular performance incentives.