Customer Support Specialist - Port Elizabeth

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Staff discounts

Medical aid

Provident fund

Paid leave

Team-building activities

Job summary

Placements24 is seeking a Customer Support Specialist for a dynamic retail client in Port Elizabeth, Eastern Cape. The role offers a hybrid work arrangement, combining in-office days in Port Elizabeth with remote work.

You will handle customer inquiries, provide product information, and resolve issues to drive satisfaction and loyalty. Responsibilities include documenting interactions in the CRM, processing returns, and collaborating with sales and logistics to ensure smooth operations.

Qualifications

• High school diploma or equivalent.
• Experience in customer service preferred.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems is an asset.

Responsibilities

• Address customer inquiries via phone, email, and social media.
• Provide accurate product information and guidance to customers.
• Troubleshoot and resolve issues related to orders, deliveries, and product usage.
• Process returns, exchanges, and refunds per policy.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with sales and logistics to ensure customer satisfaction.
• Maintain a positive, professional attitude with customers.
• Escalate complex issues to supervisors or relevant departments.

Skills

Customer service

Communication

CRM systems

Time management

Team player

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client, a dynamic retail company, is seeking a motivated Customer Support Specialist to join their team in Port Elizabeth, Eastern Cape . This role is vital for ensuring our customers receive outstanding support, leading to increased satisfaction and loyalty. The position offers a hybrid work arrangement, allowing you to combine working remotely with time spent in our modern Port Elizabeth office. You will be responsible for handling customer inquiries, resolving issues, and providing information about products and services. This is a fantastic opportunity for an individual with excellent communication skills and a passion for customer service to contribute to a growing business in the Eastern Cape . We are looking for a proactive individual who can manage their time effectively and thrives in a collaborative team environment.

Key Responsibilities

• Address customer inquiries and concerns via phone, email, and social media platforms.
• Provide accurate product information and guidance to customers.
• Troubleshoot and resolve customer issues related to orders, deliveries, and product usage.
• Process returns, exchanges, and refunds according to company policy.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer experience and operational efficiency.
• Collaborate with sales and logistics teams to ensure customer satisfaction.
• Maintain a positive and professional attitude when interacting with customers.
• Contribute to team efforts by sharing knowledge and supporting colleagues.
• Escalate complex issues to supervisors or relevant departments when necessary.

Requirements

• High school diploma or equivalent qualification.
• Previous experience in a customer service or support role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in using computers, email, and basic office software.
• Familiarity with CRM systems is an asset.
• Ability to multitask and manage time efficiently.
• A customer-centric mindset with a passion for problem-solving.
• Willingness to work a hybrid schedule, including in-office days in Port Elizabeth .
• Ability to adapt to changing priorities and customer needs.
• Positive attitude and a team player.

Benefits

• Competitive annual salary.
• Hybrid work model providing flexibility.
• Opportunities for professional growth and development.
• Staff discounts on company products.
• Contribution towards medical aid.
• Provident fund participation.
• Pleasant working environment in Port Elizabeth .
• Paid annual and sick leave.
• Team-building activities.
• Supportive management team.