Customer Service Representative

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical aid

Training opportunities

Supportive team

Employee discounts

Impact on customer satisfaction

Job summary

Placements24 in East London is seeking a dedicated Customer Service Representative to support customers across channels and ensure satisfaction. The role blends remote work with in-office collaboration to handle inquiries, guide product experiences, and uphold service standards.

The ideal candidate has strong communication, patience, and problem-solving skills, with experience in customer service and familiarity with CRM systems. Hybrid setup and benefits offered.

Qualifications

• Experience in customer service, preferably in retail or contact center.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Proficiency with customer service software and CRM systems.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; some college or vocational training is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Identify and elevate complex issues to appropriate departments or supervisors.
• Gather customer feedback and report it to management to help improve services.
• Adhere to company customer service standards and performance metrics.
• Assist with administrative tasks as needed.
• Contribute to a positive and collaborative team environment.

Skills

Customer service experience

Communication skills

Listening skills

Problem-solving

Empathy

Multitasking

Time management

Education

High school diploma or equivalent

Some college or vocational training

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and empathetic Customer Service Representative to join their team, supporting customers in the East London , Eastern Cape region. This role is vital in ensuring customer satisfaction by providing timely and effective support through various communication channels. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong ability to resolve customer inquiries and issues efficiently. This hybrid position allows for flexibility, blending remote work with in-office presence as needed for team collaboration and specific tasks. You will be the primary point of contact for customers, addressing concerns, providing product information, and guiding them through their retail experience. Your commitment to exceptional service will be key to fostering customer loyalty and enhancing the brand's reputation. This is a fantastic opportunity to contribute to a customer-centric organization and grow your career in a supportive environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Identify and elevate complex issues to appropriate departments or supervisors.
• Gather customer feedback and report it to management to help improve services.
• Adhere to company customer service standards and performance metrics.
• Assist with administrative tasks as needed.
• Contribute to a positive and collaborative team environment.

Requirements

• Previous experience in customer service, preferably in a retail or contact center environment.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Proficiency in using customer service software and CRM systems.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; some college or vocational training is a plus.
• Comfortable working in a hybrid environment, balancing remote and in-office duties.
• Located in or able to commute to East London , Eastern Cape.

Benefits

• Competitive salary.
• Hybrid work model offering flexibility.
• Comprehensive benefits package including medical aid.
• Opportunities for training and professional development.
• Supportive and collaborative work environment.
• Employee discounts on company products.
• Chance to make a positive impact on customer satisfaction.