Customer Success Manager

Placements24; Paarl; Hybrid; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health and wellness benefits

Professional development

Collaborative team

Job summary

Placements24 in Paarl is seeking an experienced Customer Success Manager to guide clients through onboarding, adoption and ongoing usage. The role is hybrid, combining office and remote work, with a focus on maximizing client value and retention.

You will lead cross-functional discussions, conduct regular business reviews, and act as the customer advocate to product and sales teams. This opportunity offers growth within a dynamic, client‑facing environment.

Qualifications

• Proven experience in Customer Success, Account Management, or related field.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of SaaS or relevant industry products and services.
• Ability to manage multiple client accounts and prioritize effectively.
• Experience with CRM and customer success platforms.
• Demonstrated ability to understand client business objectives and align services accordingly.

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients.
• Onboard new clients, ensuring a smooth transition and successful integration of services.
• Monitor client health, proactively addressing any potential issues or risks.
• Drive adoption and utilization of our products and services to ensure clients achieve their goals.
• Conduct regular business reviews with clients to assess progress and identify areas for improvement.
• Act as the voice of the customer internally, providing feedback to product and sales teams.

Skills

Customer success

Account management

Communication skills

CRM platforms

SaaS knowledge

Prioritization

Relationship building

Presentation skills

Tools

CRM systems

Job description

About the Role

Our client is looking for an experienced and results-driven Customer Success Manager to join their team in Paarl . This pivotal role focuses on ensuring clients achieve their desired outcomes while using our products and services. You will act as a trusted advisor, guiding clients through implementation, adoption, and ongoing usage, thereby maximizing their value and fostering long-term loyalty. This hybrid role offers a fantastic opportunity to work with a dynamic team, make a significant impact on client retention, and grow your career in customer success.

Key Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients.
• Onboard new clients, ensuring a smooth transition and successful integration of services.
• Monitor client health, proactively addressing any potential issues or risks.
• Drive adoption and utilization of our products and services to ensure clients achieve their goals.
• Conduct regular business reviews with clients to assess progress and identify areas for improvement.
• Act as the voice of the customer internally, providing feedback to product and sales teams.

Requirements

• Proven experience in Customer Success , Account Management, or a related field.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of SaaS or relevant industry products and services.
• Ability to manage multiple client accounts and prioritize effectively.
• Demonstrated ability to understand client business objectives and align services accordingly.
• Experience with CRM and customer success platforms.

Benefits

• Competitive salary with performance-based incentives.
• A hybrid work model combining office and remote flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• A collaborative and supportive team environment focused on client value.