Client Success Manager - Hybrid

Placements24; Polokwane; Hybrid; ZAR 550,000 - 900,000; Full time

Benefits offered by this job

Bonuses

Hybrid work

Healthcare

Career growth

Culture

Job summary

Placements24 is seeking a results-driven Client Success Manager in Polokwane to nurture long-term client relationships and ensure clients achieve their desired outcomes with our SaaS products. This hybrid role blends remote work flexibility with in-office collaboration for team synergy.

You will be a trusted advisor, pro-actively identifying client needs, guiding success plans, and driving retention and expansion opportunities.

Qualifications

• Proven experience in client success, account management, or a related customer-facing role.
• Strong understanding of SaaS business models and customer lifecycle management.
• Exceptional communication, negotiation, and relationship-building skills.
• Ability to analyze data, identify trends, and develop strategic plans.

Responsibilities

• Manage a portfolio of clients, onboarding to ongoing engagement.
• Develop and execute success plans tailored to each client's goals.
• Conduct regular business reviews to assess progress, risks, and expansion opportunities.
• Act as a client advocate, providing feedback to internal teams to drive product improvements.
• Proactively address client challenges and ensure timely resolution of issues.
• Monitor client health metrics and implement strategies to improve retention and satisfaction.

Skills

Client success

Account management

SaaS

Customer lifecycle

Communication

Negotiation

Relationship-building

Data analysis

Hybrid work experience

Education

Bachelor's degree in Business/Marketing or related field

Job description

About the Role

Our client is searching for a results-oriented Client Success Manager to join their dynamic team in Polokwane . This hybrid role is designed for professionals who excel at building strong, long-term relationships with clients, ensuring they achieve their desired outcomes using our products and services. You will be a trusted advisor, proactive in identifying client needs and opportunities for growth, and committed to delivering exceptional value. This position blends remote work flexibility with the benefits of in-office collaboration and team synergy.

Key Responsibilities

• Manage a portfolio of clients, overseeing their journey from onboarding to ongoing engagement.
• Develop and execute success plans tailored to each client's unique goals.
• Conduct regular business reviews to assess progress, identify risks, and uncover expansion opportunities.
• Act as a client advocate, providing feedback to internal teams to drive product and service enhancements.
• Proactively address client challenges and ensure timely resolution of issues.
• Monitor client health metrics and implement strategies to improve retention and satisfaction.

Requirements

• Proven experience in client success, account management, or a related customer-facing role.
• Strong understanding of SaaS business models and customer lifecycle management.
• Exceptional communication, negotiation, and relationship-building skills.
• Ability to analyze data, identify trends, and develop strategic plans.
• Experience working effectively in a hybrid work environment.
• Bachelor's degree in Business, Marketing, or a relevant field.

Benefits

• Competitive annual salary and significant performance-based bonuses.
• Hybrid work arrangement offering flexibility and balance in Polokwane .
• Comprehensive health, dental, and vision coverage.
• Opportunities for career advancement and leadership development.
• A collaborative and innovative company culture focused on client triumphs.