Customer Success Advocate

Placements24; Mossel Bay; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary with performance‑dr

Health and wellness benefits

Generous paid time off and holidays

Career growth in customer success

Job summary

Placements24 is seeking a proactive Customer Success Advocate to join our fully remote team, supporting clients mainly in Mossel Bay. You will nurture relationships, ensure customers extract maximum value, and drive adoption and retention in a remote, client-focused environment.

You will onboard new clients, monitor usage, address inquiries, and collaborate with product teams to relay feedback and showcase value through regular reviews.

Qualifications

• Proven experience in Customer Success, Account Management, or a similar client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong ability to build rapport and establish trust with clients.
• Experience with CRM software and customer success platforms.
• Demonstrated ability to manage multiple client relationships remotely.
• A passion for customer advocacy and driving client value.

Responsibilities

• Onboard new clients and train them for successful adoption.
• Engage with clients to understand goals and challenges, offering tailored solutions.
• Monitor client usage and satisfaction to identify risks and opportunities.
• Serve as primary contact for client inquiries and escalations.
• Advocate for client needs with product and development teams.
• Deliver regular business reviews to show value and strategic alignment.

Skills

Communication skills

Interpersonal skills

Relationship building

Tools

CRM software

Customer success platforms

Job description

About the Role

Our client is actively seeking a proactive and customer-focused Customer Success Advocate to join their fully remote team, supporting clients primarily in the Mossel Bay area. You will be responsible for building strong relationships with customers, ensuring they maximize the value of our client's offerings, and driving adoption and retention. This role requires exceptional interpersonal skills and a deep understanding of customer needs. If you are passionate about helping clients succeed and thrive in a remote, customer-centric environment, this is an ideal opportunity to make a significant impact.

Key Responsibilities

• Onboard new clients, providing training and guidance to ensure successful adoption.
• Proactively engage with clients to understand their goals and challenges, offering tailored solutions.
• Monitor client usage and satisfaction, identifying potential risks and opportunities.
• Serve as a primary point of contact for client inquiries and escalations.
• Advocate for client needs internally, relaying feedback to product and development teams.
• Develop and deliver regular business reviews to showcase value and strategic alignment.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong ability to build rapport and establish trust with clients.
• Experience with CRM software and customer success platforms.
• Demonstrated ability to manage multiple client relationships simultaneously in a remote setting.
• A passion for customer advocacy and driving client value.

Benefits

• Highly competitive salary with performance-based bonuses.
• Fully remote work arrangement, offering ultimate flexibility.
• Comprehensive health and wellness benefits package.
• Generous paid time off and company holidays.
• Opportunities for career growth and professional development in customer success.