Customer Success Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Hybrid work schedule

Bonuses tied to client success metrics

Professional growth opportunities

Job summary

Placements24 is seeking a Customer Success Manager to join our Richards Bay team. You will guide clients through onboarding, adoption, and renewal, acting as their trusted advisor and primary contact.

This hybrid role combines remote engagement with on-site meetings in Richards Bay. You will monitor health metrics, conduct business reviews, and collaborate with sales, product, and support to maximize client value.

Qualifications

• Proven experience in customer success, account management, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer lifecycle management and SaaS business models.
• Ability to analyze data and derive actionable insights to improve client outcomes.
• Experience with CRM and Customer Success platforms.
• Adaptability to work effectively in both remote and in-office settings within Richards Bay.

Responsibilities

• Oversee the onboarding process for new clients to ensure a smooth transition.
• Develop and maintain strong client relationships as their primary contact.
• Monitor client health and engagement to identify churn risks.
• Conduct regular business reviews to demonstrate value and identify expansion opportunities.
• Educate clients on product features and best practices to maximise ROI.
• Collaborate with sales, product, and support to advocate for client needs.

Skills

Customer success

Account management

Communication

Interpersonal skills

Data analysis

CRM tools

SaaS knowledge

Remote & office adaptability

Job description

Our client is actively seeking a motivated Customer Success Manager to join their team in Richards Bay . This role is dedicated to ensuring clients achieve their desired outcomes while using our client's products and services. You will act as a trusted advisor, proactively guiding clients through onboarding, adoption, and renewal processes. The hybrid work model allows for flexibility, combining remote engagement with essential on-site meetings and team collaboration in our Richards Bay office. This position is crucial for driving customer retention, expansion, and overall satisfaction within our client's growing customer base.

Key Responsibilities

• Oversee the onboarding process for new clients, ensuring a smooth and successful transition.
• Develop and maintain strong relationships with clients, acting as their primary point of contact.
• Proactively monitor client health and engagement, identifying and addressing potential churn risks.
• Conduct regular business reviews with clients to demonstrate value and identify expansion opportunities.
• Educate clients on product features and best practices to maximize their ROI.
• Collaborate with sales, product, and support teams to advocate for client needs.

Requirements

• Proven experience in customer success, account management, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer lifecycle management and SaaS business models.
• Ability to analyze data and derive actionable insights to improve client outcomes.
• Experience with CRM and Customer Success platforms.
• Adaptability to work effectively in both remote and in-office settings within Richards Bay .

Benefits

• Competitive annual salary with bonus opportunities tied to client success metrics.
• Comprehensive health insurance coverage.
• Opportunities for professional growth and skill development.
• A collaborative and supportive team environment focused on client advocacy.
• Flexible hybrid work schedule operating out of our Richards Bay location.