Customer Success Manager

Placements24; Klerksdorp; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work

Medical Insurance

Dental Insurance

Vision Insurance

Bonuses

Professional development

Job summary

Placements24 in Klerksdorp, South Africa, seeks a proactive Customer Success Manager to build strong client relationships in a hybrid role. You’ll guide onboarding, drive adoption, and contribute to retention and growth in the North West region.

You will collaborate with sales, support, and product teams to advocate for client needs and deliver value through SaaS offerings. This role blends in-office collaboration with remote work flexibility for dedicated professionals.

Qualifications

• Proven experience in Customer Success, Account Management, or a similar client-facing role.

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients.
• Onboard new clients, ensuring a smooth transition and comprehensive understanding of services.
• Proactively monitor client health and engagement, identifying potential risks and opportunities.
• Conduct regular business reviews with clients to discuss progress and strategic alignment.
• Identify opportunities for account growth and expansion of services.
• Collaborate with sales, support, and product teams to advocate for client needs.

Skills

Customer Success

Account Management

Client-facing

CRM platforms

Tools

CRM

Job description

About the Role

Our client is seeking a proactive and results-oriented Customer Success Manager to join their team in Klerksdorp . This hybrid role is designed to foster strong, long-term relationships with clients, ensuring they derive maximum value from our client's offerings. You will act as a trusted advisor, understanding client needs, guiding them through onboarding, and driving adoption and retention. Your efforts will directly impact customer satisfaction and contribute to the company's growth objectives in the North West region. This position blends in-office collaboration with remote work flexibility, offering a dynamic and engaging work experience for dedicated professionals.

Key Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients.
• Onboard new clients, ensuring a smooth transition and comprehensive understanding of services.
• Proactively monitor client health and engagement, identifying potential risks and opportunities.
• Conduct regular business reviews with clients to discuss progress and strategic alignment.
• Identify opportunities for account growth and expansion of services.
• Collaborate with sales, support, and product teams to advocate for client needs.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role.
• Demonstrated ability to build rapport and maintain long-term client relationships.
• Strong understanding of SaaS or relevant industry products and services.
• Excellent communication, presentation, and problem-solving skills.
• Ability to manage multiple accounts and prioritize effectively.
• Experience with CRM and customer success platforms is advantageous.

Benefits

• Competitive salary with performance-based bonuses.
• Hybrid work model offering flexibility.
• Comprehensive medical, dental, and vision insurance.
• Opportunities for professional development and attending industry conferences.
• A vibrant and collaborative work environment in Klerksdorp.