Customer Success Associate

Placements24; Durban; On-site; ZAR 270,000 - 330,000; Full time

Benefits offered by this job

Attractive salary with performance-bon

On-site Durban office

Comprehensive health insurance

Paid time off & holidays

Growth & development opportunities

Job summary

Placements24 in Durban is seeking a proactive Customer Success Associate to nurture client relationships, drive product adoption, and ensure outcomes aligned with client goals. You will partner with Sales and Product teams to advocate for customers and support growth in the Durban office.

You will onboard new clients, monitor usage, identify upsell opportunities, handle inquiries promptly, and conduct regular business reviews.

Qualifications

• Previous experience in customer success, account management, or a related client-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles.
• Ability to analyze data and identify trends related to customer satisfaction and retention.

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of clients.
• Onboard new clients, ensuring a smooth transition and comprehensive understanding of our offerings.
• Monitor client usage and engagement, proactively identifying opportunities for upselling or cross-selling.
• Address client inquiries and concerns promptly and effectively, acting as their primary point of contact.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and value realization.
• Collaborate with internal teams to provide feedback on product improvements and client needs.

Skills

Customer success

Account management

Communication

Negotiation

Interpersonal skills

CRM knowledge

Data analysis

Problem solving

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and customer-focused Customer Success Associate to join their team in Durban . You will play a vital role in ensuring our clients achieve their desired outcomes while using our products and services. This position involves building strong relationships, understanding client needs, and driving adoption and retention. Working closely with sales and product teams, you will be an advocate for the customer, contributing to a positive and growth-oriented company culture in Durban . Your dedication to client satisfaction will be key to the company's ongoing growth and success.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of clients.
• Onboard new clients, ensuring a smooth transition and comprehensive understanding of our offerings.
• Monitor client usage and engagement, proactively identifying opportunities for upselling or cross-selling.
• Address client inquiries and concerns promptly and effectively, acting as their primary point of contact.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and value realization.
• Collaborate with internal teams to provide feedback on product improvements and client needs.

Requirements

• Previous experience in customer success , account management, or a related client-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM ) principles.
• Ability to analyze data and identify trends related to customer satisfaction and retention.
• Proactive problem-solver with a passion for helping customers succeed.

Benefits

• Attractive annual salary with performance-based bonuses.
• On-site role in a vibrant Durban office location.
• Comprehensive health insurance coverage.
• Paid time off and company holidays.
• Opportunities for professional growth and skill development within a dynamic company.