Customer Success Manager - Sales

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 in Upington, Northern Cape, is seeking a proactive Customer Success Manager to join our sales support team. You will manage a portfolio of clients after sale, ensuring value realization, satisfaction, and long-term partnerships.

You will work closely with sales and technical teams to understand client objectives, provide training on product features, identify growth opportunities, and support renewals.

Qualifications

• Previous experience in customer success, account management, or a client-facing role.
• Strong understanding of customer relationship management principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple client accounts and prioritize effectively.
• Proactive approach to customer service and retention.

Responsibilities

• Manage a portfolio of clients, ensuring their ongoing satisfaction and success with our offerings.
• Proactively engage with clients to understand their business objectives and challenges.
• Provide ongoing support, training, and guidance on product features and best practices.
• Identify opportunities for client growth, upsells, and renewals.
• Act as the primary point of contact for client inquiries and issue resolution.
• Collaborate with sales and technical teams to ensure a seamless customer experience.

Skills

Customer success

Account management

Client-facing

CRM principles

Communication skills

Problem solving

Tools

Salesforce

CRM software

Job description

About the Role

Our client is seeking a proactive and customer-oriented Customer Success Manager to join their sales support team in Upington, Northern Cape . This role is dedicated to ensuring our clients derive maximum value from our products and services, fostering long-term relationships, and driving retention and growth. You will work closely with clients post-sale, providing support, guidance, and solutions to meet their evolving needs. This is an excellent opportunity for someone passionate about customer satisfaction and building lasting business partnerships.

Key Responsibilities

• Manage a portfolio of clients, ensuring their ongoing satisfaction and success with our offerings.
• Proactively engage with clients to understand their business objectives and challenges.
• Provide ongoing support, training, and guidance on product features and best practices.
• Identify opportunities for client growth, upsells, and renewals.
• Act as the primary point of contact for client inquiries and issue resolution.
• Collaborate with sales and technical teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer success, account management, or a client-facing role.
• Strong understanding of customer relationship management principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple client accounts and prioritize effectively.
• Proactive approach to customer service and retention.