Client Success Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance bonuses

Hybrid work environment

Medical aid

Retirement fund contributions

Travel opportunities

Job summary

Placements24 is seeking a strategic Client Success Manager in Richards Bay. You will build and nurture client relationships, ensuring maximum value, conducting reviews, and acting as the go-to contact for escalations. The role supports hybrid in-person and remote interactions to drive retention and growth.

The ideal candidate has account management and client success experience, strong communication and CRM understanding, and the ability to analyze client data for strategic guidance.

Qualifications

• Proven experience in account management, client success or similar client-facing roles.
• Excellent communication, negotiation and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles.
• Ability to analyze client data and provide strategic recommendations.

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Understand client goals and proactively identify opportunities to enhance their use of our products/services.
• Conduct regular business reviews and check-ins with clients to assess satisfaction and address concerns.
• Serve as the primary point of contact for client escalations and ensure timely resolution.
• Collaborate with sales, product, and support teams to ensure a seamless client experience.

Skills

Account management experience

Client success

Communication skills

Negotiation skills

Interpersonal skills

CRM principles

Data analysis

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM software

Job description

About the Role

Our client is seeking a strategic and relationship-focused Client Success Manager to join their team in Richards Bay. This role is pivotal in ensuring that clients derive maximum value from our client's products and services, fostering long-term partnerships and driving client retention. You will act as a trusted advisor, understanding client needs and proactively offering solutions and support. This hybrid position offers the opportunity to build strong client relationships both in person and remotely, contributing to the company's growth and reputation for exceptional client care.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.


• Understand client goals and proactively identify opportunities to enhance their use of our products/services.


• Conduct regular business reviews and check-ins with clients to assess satisfaction and address concerns.


• Serve as the primary point of contact for client escalations and ensure timely resolution.


• Collaborate with sales, product, and support teams to ensure a seamless client experience.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.


• Proven experience in account management, client success, or a similar client-facing role.


• Excellent communication, negotiation, and interpersonal skills.


• Strong understanding of customer relationship management (CRM) principles.


• Ability to analyze client data and provide strategic recommendations.

Benefits

• Generous annual salary with client-based performance bonuses.


• Hybrid work environment offering work-life balance.


• Comprehensive medical aid and retirement fund contributions.


• Opportunities for travel to meet with key clients.


• A dynamic and supportive company culture focused on client advocacy.